Salesforce Data Cloud Specialist

Join Amgen’s Mission of Serving Patients 

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. 

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas – Oncology, Inflammation, General Medicine, and Rare Disease – we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. 

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. 

Salesforce Data Cloud Specialist

What you will do 

Let’s do this. Let’s change the world. In this vital role you will design, develop, configure, test, deploy, and maintain Salesforce applications and solutions that meet business needs, while ensuring the availability, reliability, and performance of critical systems and applications. This role involves working closely with product managers, architects, designers, business stakeholders, and other engineers to create high-quality, scalable solutions across Salesforce Platform, Salesforce Data Cloud, and Salesforce Marketing Cloud. 

You will be part of a team specifically focusing on enterprise CRM, customer data, and omnichannel marketing capabilities. Amgen is using fully integrated and best-in-class technologies, having various enterprise platforms such as SAP, Salesforce, Workday, Veeva, Planisware, or Anaplan; enterprise collaboration platforms such as O365, SharePoint Online and MS Teams, as well as vertical-specific platforms in R&D, Operations, Process Development and Commercial/Marketing areas. 

Roles & Responsibilities: 

• Design, develop, configure, and implement scalable enterprise applications and integrated solutions across Salesforce Platform, Salesforce Data Cloud, and Salesforce Marketing Cloud ecosystems. 

• Own development and configuration of user stories in collaboration with product managers, architects, business stakeholders, and experienced engineers  

• Develop Salesforce solutions using Apex, Lightning Web Components, Flows, Visualforce, SOQL, SOSL, and Salesforce APIs  

• Develop and maintain Salesforce Data Cloud capabilities including data streams, data model objects, identity resolution, calculated insights, segmentation, and activations  

• Develop and maintain Salesforce Marketing Cloud capabilities using Journey Builder, Automation Studio, Email Studio, Mobile Studio, AMPscript, SSJS, and SQL  

• Build and maintain integrations between Salesforce applications, Data Cloud, Marketing Cloud, and enterprise systems using APIs and integration patterns  

• Create and maintain documentation on software design, configuration, integrations, data flows, and deployment processes  

• Turn business ideas and requirements into working solutions through prototypes, proof-of-concepts, and production-ready development  

• Perform front-end and back-end development tasks using Salesforce technologies and Amgen preferred platforms/tools  

• Work with the team to troubleshoot and resolve technical issues, escalating complex issues when needed  

• Analyse business and technical requirements and translate them into clear development tasks  

• Execute unit testing, integration testing, deployment validation, and defect resolution activities  

• Identify and fix bugs and defects during development, testing, and production validation phases  

• Own application maintenance activities by monitoring performance, reviewing issues, and improving reliability  

• Develop and maintain CI/CD pipelines as part of DevOps practices and participate in release management activities  

• Work effectively with global teams to deliver scalable, secure, and compliant enterprise solutions  

What we expect of you 

We are all different, yet we all use our unique contributions to serve patients. 

Basic Qualifications: 

Doctorate degree / Master's degree / Bachelor's degree and 5 to 9 years of experience in Computer Science, Information Technology, or a related field 

Must-Have Skills 

• Proficient experience in Agile or Scrum methodologies  

• Professional software development experience in Salesforce  

• Hands-on experience as a Salesforce Developer with Apex, Lightning Web Components, Flows, Visualforce, SOQL, SOSL, and Salesforce APIs  

• Hands-on development experience with Salesforce Data Cloud capabilities including data streams, data model objects, identity resolution, calculated insights, segmentation, and activations  

• Hands-on experience with Salesforce Marketing Cloud technologies including Journey Builder, Automation Studio, Email Studio, AMPscript, SSJS, and SQL  

• Proficient with cloud-based platforms and system integration  

• Proficient version control systems like Git & Release management tools  

• Experience with CI/CD pipelines and DevOps practices  

• Fluent in enterprise collaboration platforms such as O365, SharePoint Online and MS Teams  

• Proficiency in incorporating AI tools in daily activities as well as proactively seeking opportunities to utilize and extend AI toolsets into development work  

• Direct experience in working in global teams  

• Strong understanding of CRM, customer data, digital marketing, and omnichannel engagement capabilities  

• Mastery with at least one programming language such as Python, JavaScript, or similar  

• Experience with vibe coding using large language models for production systems  

• Broad interest in various Amgen preferred platforms/tools  

• Eagerness to learn and grow in a software development environment  

• Ability to work well within a team and communicate effectively  

Preferred Qualifications: 

Good-to-Have Skills: 

• Salesforce certifications such as Salesforce Platform Developer I, Platform Developer II, Data Cloud Consultant, Marketing Cloud Developer, or Marketing Cloud Consultant  

• Direct experience with one or more Salesforce clouds such as Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, or Marketing Cloud  

• Direct experience with enterprise integration tools or middleware platforms such as MuleSoft  

• Direct experience in one or more enterprise platforms such as AWS, Databricks, Posit, SAP, Salesforce, Workday, Veeva, Planisware, or Anaplan  

• Working understanding in one or more vertical-specific platforms in R&D, Operations, Process Development and Commercial/Marketing areas  

• Experience working with customer data platforms, marketing automation platforms, or personalization solutions  

• Certifications related to Agile or any software or cloud platform are advantageous  

Soft Skills: 

• Excellent analytical and troubleshooting skills  

• Comfortable to work effectively with global, virtual teams  

• High degree of initiative and self-motivation  

• Strong collaboration and communication skills  

• Ability to work independently while partnering effectively with cross-functional teams  

What you can expect of us 

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. 

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. 

Apply now and make a lasting impact with the Amgen team. 

careers.amgen.com 

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. 

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.