RR-0370471 - Sr Analyst I Infrastructure Services

Job Description:

Key Responsibilities

• Manage end-to-end hardware asset lifecycle (procurement to disposal) and ensure all assets are accurately maintained in the asset repository

  
  

• Maintain complete asset records including purchase, lease, warranty, and maintenance details

  
  

• Ensure high data accuracy and completeness (AAC) through regular reconciliation across multiple data sources

  
  

• Monitor and manage stock levels, including analysis for procurement, redeployment, and disposal

  
  

• Track asset movements across users, locations, and stockrooms to ensure optimal utilization

  
  

• Generate hardware asset reports (inventory, utilization, lifecycle, stock status) and support monthly billing (ON/OFF reporting)

  
  

• Validate billing data and resolve discrepancies with finance and stakeholders

  
  

• Ensure all assets are covered under valid warranty and maintenance contracts and support audit compliance

  
  

• Collaborate with internal teams (procurement, field services, infrastructure, finance) and vendors

  
  

• Ensure SLA adherence for asset-related service requests (IMACD)

  
  

• Participate in governance discussions and ensure SOW deliverables are met

  
  

• Drive process improvements, cost optimization, and asset efficiency initiatives

  
  

• Support incident, problem, and change management related to hardware assets

  
  

• Mentor team members and ensure adherence to asset management processes

  
  

Skills & Experience

• 8+ years of overall experience with 3–5 years in Hardware Asset Management (HAM)

  
  

• Strong understanding of hardware asset lifecycle management

  
  

• Experience with asset management tools (e.g., ServiceNow or similar platforms)

  
  

• Advanced Microsoft Excel skills (pivot tables, lookups, reporting)

  
  

• Strong analytical and data reconciliation capabilities

  
  

• Familiarity with ITIL processes (Incident, Change, Problem Management)

  
  

• Excellent communication and stakeholder management skills

  
  

Preferred Qualifications

• IAITAM certifications (CHAMP, CSAM, CITAM)

  
  

• Lean Six Sigma certification

  
  

Experience in enterprise/global asset management environments

Key Success Factors

• Strong ownership and accountability for asset data accuracy

  
  

• High attention to detail and governance mindset

  
  

• Ability to drive hardware optimization and cost efficiency

  
  

• Proactive issue resolution and continuous improvement approach

  
  

• Strong collaboration and customer engagement skills

  
  

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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