Risk Specialist, Inventory Trust - SPIV

Amazon's INSPIRE (Investigation of Seller Practices, Inventory, and Risk Evaluation) team under Inventory Trust Org works to ensure that bad actors cannot profit from using our services to abuse Customers, Selling Partners or our Store. The team works to ensure that illegal inventory within our network is identified and that we restrict movement of bad actor working capital (inventory, funds) to prevent undue profit and eliminate bad actor digital presence through account enforcement. If we successfully achieve our vision, then Bad Actors will stop committing misconduct on Amazon.
We are looking for an experienced Risk Specialist to own complex investigations, high judgement decisions and escalations associated with our programs. In this role you will work on investigations , manage escalations and communication with external teams to ensure that the INSPIRE (Investigation of Seller Practices, Inventory, and Risk Evaluation) is accurately communicating its decisions to these key stakeholders, and that we are capturing and incorporating feedback related to Seller experience.
In addition to making the right account level enforcement decisions, the candidate will need to be able to use basic SQL knowledge and use data as evidence to convince/influence key stakeholders.
Key job responsibilities
This team is required to work on high judgement investigations. The role also requires to work in rotational shifts and week offs.
Key responsibilities
1. Performs investigation based on high judgement to identify bad actors in Fulfillment Centre.
2. Risk mitigation by continuously giving process improvement, enforcement review, risk mining, queueing improvement etc. ideas.
3. Creates, updates learning modules and support the program in driving improvements to ensure the best customer experience.
4. Identifies & manages small to mid-scale process improvement opportunities at process or team level.
5. Communicates to business leaders on pre-defined guidelines with data and resolves issues with reduced guidance.
6. Work in sync with Program Managers, Risk Managers/Business Analyst and create mechanisms, strategies to achieve the program goals.
7. Tracks and reports progress on key goals specific to the program.
8. Adheres to set targets on productivity and quality.
9. Manages escalations on routine and predefined tasks with minimal supervision.
10. Learns new tools / SOPs / processes with minimal supervision.
11. Effective write up skills and stakeholder management.
About the team
The Inventory Trust (IT) has set up the INSPIRE team focused on investigating and enforcing registered bad actors using Fulfilled by Amazon (FBA) services. The goal is to prevent bad inventory from being inbounded into our Fulfilment Centre (FC) network. We intend to side-line and remove bad inventory effectively as possible and stop bad actor inventory from entering the FC network, with an effective reinstatement and appeals process.
- 1. Minimum 18 months of SPS investigations experience (Risk identification team like Abuse Prevention, Risky Inventory Evaluation and Supply chain Verification) . 2. Written and verbal communication skills including the ability to comfortably engage with internal and external customers. 3. Leverages team knowledge across several specialty areas to help resolve recurring customer issues. 4. Demonstrate the ability to self-manage on priority tasks and objectives. 5. Fast learner who seeks out and generously shares best practices Ability to follow the data wherever it goes and make an accurate decision. 6. Ability to conduct difficult, comprehensive investigations and leave detailed, thoughtful annotations and identify the real root cause of the problem. 7. Ability to drive continuous process improvements. Ability to support business owners in creating the detailed investigation summary related to executive/legal escalations.
- 18 months experience on any risk identification team like Abuse Prevention or Risky Inventory Evaluation and Supply chain Verification. Document vetting experience related to identity and supply chain verification. Ability to think beyond the SOP and recommend the RIGHT outcome. Team oriented individuals who care about the greater good. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.