RIS Business Manager

Purpose of the role

To provide operating and administrative support to senior leaders, simultaneously shaping and executing long-term strategic change, whilst helping to navigate complex challenges in the performance of their roles

Accountabilities

• Implementation of Target Operating Model, business development, and financial and non-financial resource allocation, providing strategic insight and thought leadership.
• Strategic support to and oversight of demand pipeline and the book of work, including assistance in the development and execution of strategic initiatives, projects, research, and analysis to support decision-making.
• Support to and guidance for operational efficiency and colleague/customer/client experience within the organisation, including the identification of areas for improvement, streamlining of processes, and implementation of best practices to enhance productivity, effectiveness and experience.
• Management of of people plan, talent development and succession planning including the identification of high-potential employees, provision of mentorship and guidance, and support to leadership development and diversity initiatives.
• Communication with internal and external stakeholders, management of communication channels and ensuring effective coordination across different departments and teams.
• Participation in compliance activities such as SMR and other regulatory registrations/certifications, as well as support for crisis management and risk mitigation, including the development of contingency plans, coordination of responses to emergencies, and business continuity.
• Management of all organisational/team requirements relating to technology, real estate, people and communications in conjunction with relevant partners across the firm.
• Enablement of oversight of risk management and compliance with internal and external requirements, including internal Governance on critical control activities in partnership with the CCO team, such as Records Inventory and RCSAs.
• Cost control and workforce management of the Business/Function, including involvement in financial analysis and planning, forecasting, and monitoring of financial performance against targets.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

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Join us as a "RIS Business Manager" at Barclays, where you will drive the evolution of our digital landscape by delivering high-quality intranet and collaboration solutions, improving service reporting, and supporting colleague engagement initiatives. You will use technology and data to enhance processes, strengthen governance and controls, and deliver an excellent colleague and stakeholder experience.
 

Role overview
In this role, you will support business initiatives across colleague communications, service management, resilience and operational efficiency, with a strong focus on governance, stakeholder engagement and continuous improvement.

Strong background in financial planning, business analysis, and performance management, with track record of managing budgets, analysing financial reports, and ensuring business activities meet targets and adhere to agreed plans. Keen diligence and the ability to translate data into actionable insights for leadership.

• Build and maintain SharePoint/Intranet pages, surveys, workflows and dashboards
• Produce packs and communications (business reviews, town halls, newsletters, training updates)
• Deliver service management reporting and support service level agreement performance reviews
• Strengthen resilience and continuity planning
• Drive operational efficiency through analysis, prioritisation and change delivery
• Manage stakeholders across functions and seniority levels; act as a point of escalation

Key accountabilities

• Support on a number of initiatives including
  • Automate business tasks through workflows or interactive dashboards
  • Colleague engagement
  • Service management reporting
  • Create new SharePoint/Intranet pages and surveys as per business requirements
• Support in preparing packs for
  • Quarterly business and service reviews
  • Town Hall decks
  • Quarterly newsletter
  • Training and development.
• Service Management
  • Monthly reporting against SLAs
  • Challenging current SLAs to ensure robust service to entities and presenting results to senior management.
• Change agent, to identify, drive forward and implement change to improve the quality and / or efficiency of processes
• Resilience (Strengthen Business Continuity) - Develop, maintain, and test resilience and continuity plans to ensure critical processes can operate and recover during disruptions.
• Implementation of Target Operating Model, business development, and financial and non-financial resource allocation, providing strategic insight and thought leadership.
• Support to and guidance for operational efficiency and colleague/customer/client experience within the organisation, including the identification of areas for improvement, streamlining of processes, and implementation of best practices to enhance productivity, effectiveness and experience
• Extensive data analysis – such as analysing headcount reports and initiatives aligned to YourView surveys.
• Partner with Global Team Lead to understand and support the team strategy and priorities
• Work collaboratively with colleagues at all levels, to achieve the best outcomes and quality of service
• Stakeholder management:
  • Matrix reporting with onsite leader and TC lead
  • Engage with stakeholders across all levels within Risk
  • Point of escalation for resolution of issues and queries
  • Partner with other functions (e.g. HR, CRES, Technology) to achieve quality of service and avoid, mitigate or resolve issues that arise

The role is varied and broad and therefore requires someone who is proactive and enjoys change.

Essential qualifications

• Project management experience
• Ability to work independently and as part of a team, including within global and virtual teams
• Initiative, sound judgement and problem solving within a fast-paced, changing environment
• Ability to identify critical, high-priority activities and adjust priorities for self and others
• Excellent organizational skills with strong attention to detail
• Confident and articulate communicator with strong interpersonal skills and the ability to build trust
• Strong skills in Microsoft PowerPoint, Microsoft Word and advanced Microsoft Excel
• Agile SharePoint development and access management
• Control and service delivery mind-set with a strong understanding of governance and controls

Desirable skillsets (good to have)

• Resource management including budgets, task allocation, supply and demand management, and forecasting
• Experience with applications for expenses, human resources, recruitment and procurement, as well as collaboration tools
• Strong understanding of the operational environment
• Experience in business and project management
• Expertise across Microsoft applications, including Excel (including macros) and PowerPoint
• Knowledge of data and programming tools such as Power BI, Tableau and Python

You may be assessed on the key critical skills relevant for success in the role, such as experience with project management, service reporting, stakeholder management, and collaboration tooling, as well as job-specific skillsets.

This role will be based out of Noida.