Representative II, BPS Operations Processing

About the role (Loans / Loan Syndication Operations):

• Support end-to-end Loans / Loan Syndication Settlement operations across the loan trade lifecycle (primary allocations, secondary trade settlement, amendments where applicable, and post-settlement servicing) with strong focus on risk, controls, and client service.
• Work in a deadline-driven environment supporting daily cut-offs for allocations/settlements, cash movements, and timely closure of trade, cash, and position breaks.
• Partner with Agent Banks, borrowers (via agent), lenders/participants, Front/Middle Office, and internal servicing teams to resolve allocation, confirmation, documentation, and settlement issues quickly and professionally.
• Perform detailed investigation and reconciliation of loan trades, cash movements (principal, interest, fees), and positions; document root cause, drive corrective actions, and escalate per SLA.
• Maintain high data quality and control discipline (borrower/facility details, allocations, settlement instructions/wiring details, and cash postings) to ensure accurate processing, reporting, and audit readiness.

• About the team: 

  
  
• We bring together market-leading growth solutions and premiere operational services which primarily serve the investment bank and broker-dealer community with front-to-back best-of-breed solutions.
• Our solutions include Loan Syndication, private debt, capital markets, and middle-market offerings.
• Data processing volumes require more than a billion transactions to be processed on any given product and that requires employing the latest technology stack and best of monitoring tools.
• About 2500 FIS employees around the globe working with our solutions.
• Total $1.1 Billion Annual Revenue
• 68 of our clients are FIS Top 125 clients.

• What you will be doing (key responsibilities):

  
  
• Process and manage loan trades through the lifecycle (primary allocations, secondary trade settlement, trade capture validation, confirmations, and post-settlement updates) in line with deal timelines, market conventions, and SLAs.
• Perform daily reconciliations using agent bank statements and notices (cash: principal/interest/fees; positions/holdings), investigate exceptions/breaks, and coordinate resolution with Agent Banks and internal stakeholders.
• Validate key loan trade attributes (borrower/facility, lender/participant, amounts, dates, rates/spreads, fees) and ensure accurate booking and timely completion of assigned tasks with adherence to control checks.
• Partner with onshore and internal support teams to clear exceptions within SLA and meet daily cut-offs.
• Handle ad-hoc queries from clients/onshore teams (allocation status, secondary settlement status, cash postings, fails) and maintain clear documentation of actions taken.
• Follow documented procedures and controls, including maker-checker reviews, evidence retention, and audit/compliance requirements.
• Communicate clearly with internal stakeholders and external parties (Agent Banks, counterparties for secondary trades) and escalate aged breaks, fails, and high-risk issues appropriately.
• Provide timely status updates, daily metrics/MI inputs, and clear handoffs across shifts where applicable.
• Identify recurring loan settlement issues (documentation gaps, allocation mismatches, cash breaks), perform basic root-cause analysis, and suggest process improvements/automation opportunities to improve STP and reduce fails.
• Ensure SOPs/job aids are up to date; participate in regular reviews and knowledge transfer within the team.
• Maintain operational trackers and documents (error log, query log, process maps, SIPOC, FMEA, dashboards) and ensure timely updates for governance and reporting.

• Loan Settlement Closure (scope & responsibilities):

  
  

  Loan settlement closure refers to completing all required operational steps to confirm the loan trade/allocation is fully settled and accurately reflected across systems, cash, and positions, with all breaks resolved (or formally aged/escalated) and control evidence retained.

  
  
• Confirm settlement completion against Agent Bank notices/statements and internal booking records; ensure all key economics and dates match (amounts, effective/settlement dates, rates/spreads, fees where applicable).
• Verify cash movements are posted correctly (principal, fees, interest as applicable) and perform final cash true-up; resolve missing/duplicate postings and investigate unapplied cash.

• Complete position/holding updates and validate lender/participant allocations; reconcile holdings to expected final positions and clear residual breaks.

  
  
• Ensure documentation/workflow is complete (confirmations, allocation details, approvals, exception notes) and that required control checks are evidenced (maker-checker, approvals, and audit trail).
• Update operational trackers and closure status (settled/failed/aged), provide MI inputs, and communicate closure sign-off or outstanding risks to onshore stakeholders.
• For unresolved items, record root cause, agree next actions/owners, and escalate per governance to avoid repeat settlement issues.

• What you Bring (skills & qualifications):
• Good understanding of loan trade and servicing concepts (borrower/facility structure, agent vs participant roles, allocations, settlement date conventions, interest/fee events, and cash postings) and ability to interpret agent notices/statements.
• Professional fluency in English.
• Preferred: familiarity with loan platforms/workflows (e.g., Loan IQ or similar), agent notice processing concepts, and for Analyst II, ability to mentor juniors, lead issue triage, and manage escalations with minimal supervision.
• Flexible to support business hours aligned to market settlement windows and peak-period cut-offs.
• Strong MS Excel skills (pivot tables, lookups) and comfort working with large operational datasets.
• Proactive, quick learner with strong ownership, attention to detail, and a control/risk mindset.
• Bachelor’s degree or equivalent combination of education, training, and relevant operations experience.
• Experience in Loan Syndication / Loan Operations with exposure to primary allocations and/or secondary loan settlement, confirmations, and reconciliations (Analyst I: typically 0–3 years; Analyst II: typically 3–7 years).
• Strong written and verbal communication skills, with ability to coordinate across teams and explain exceptions clearly.

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model
• Opportunity to collaborate with global teams and clients.

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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