Regional Programme Co-Ordinator (Data & Insights)

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Regional Programme Coordinator, Data & Insights

What this job involves:

The Regional Programme Coordinator plays a pivotal role in supporting the seamless delivery of a large-scale, multi-country capital project programme across the Asia Pacific region. This position serves as the backbone of operational excellence, focusing on the administration and optimization of JLL's Project Management Information System (Ingenious) and ensuring that critical project data flows accurately and efficiently across diverse, geographically dispersed teams. Reporting directly to the APJ Account Management and Project Management Director, this role collaborates closely with Regional Project Management Directors across India, Japan, and the broader Asia Pacific, as well as the Regional Commercial Lead, to maintain rigorous standards of data integrity, compliance, and reporting. By championing best practices in technology adoption, driving continuous improvement in data quality, and proactively addressing gaps in information management, the Regional Programme Coordinator enables informed decision-making, transparency, and accountability at all levels of the programme. This is an opportunity to contribute to the success of a dynamic, high-impact account where precision, collaboration, and a commitment to operational excellence are paramount.

Core responsibilities:

• Serve as the subject matter expert (SME) for JLL's Project Management Information System (Adaptive Work), maintaining deep knowledge of account-specific customizations and ensuring alignment with client reporting requirements.

  
  

• Lead the onboarding and training of variable project teams on the use of Adaptive Work, including delivery of initial training sessions, provision of refresher training, and ongoing support to ensure proficiency and consistent adoption across the region.

  
  

• Monitor project data quality on a continuous basis, identifying inaccuracies, omissions, and inconsistencies in Ingenious, and proactively requesting resolution from project delivery teams.

  
  

• Chase and follow up with project teams to ensure timely completion of data updates in Ingenious to meet established reporting cadences and programme deadlines.

  
  

• Escalate continued non-compliance or persistent data quality issues at the project level to Regional Project Management Directors, providing clear documentation and recommended corrective actions.

  
  

• Extract, consolidate, and analyse data from Adaptive Work to support the preparation of regular programme and financial reporting for use by the APJ Account Management and Project Management Director and the Regional Commercial Lead.

  
  

• Prepare reports demonstrating compliance with contractual Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), ensuring accuracy, clarity, and alignment with client expectations.

  
  

• Respond to ad hoc reporting requests, delivering timely, accurate, and professionally presented outputs.

  
  

• Maintain organized, retrievable records of project documentation, training materials, and compliance evidence in accordance with client record management requirements.

  
  

• Support the development and continuous improvement of standardized processes, templates, and workflows for data management, reporting, and technology adoption across the regional programme.

  
  

• Coordinate with Regional Commercial Lead on finance-related data activities, including support for cash flow forecasting, invoice tracking, and budget variance reporting as directed.  Note that this will also include extracting data from Adaptive Work and uploading into the Client’ system, Tririga

  
  

• Contribute to governance and assurance activities by preparing compliance documentation, supporting audits, and ensuring adherence to client-specific processes and procedures.

  
  

• Collaborate with counterparts in other regions to share best practices, lessons learned, and innovative approaches to project data management and technology adoption.

  
  

• Contribute to the development of training materials, user guides, and process documentation to support knowledge transfer and operational consistency.

  
  

• Collaborate with JLL's regional and global technology and innovation teams to provide feedback on Ingenious functionality and advocate for enhancements that improve user experience and data quality.

  
  

Key Interfaces:

• APJ Account Management and Project Management Director

  
  

• Regional Project Management Directors (India, Japan, Rest of Asia)

  
  

• Regional Commercial Lead

  
  

• Variable project delivery teams

  
  

• JLL Global Technology and Innovation Teams

  
  

• Regional and country-level administrative and finance support teams

  
  

Success Criteria:

• Consistently high data quality within Ingenious across all projects, as evidenced by minimal errors, omissions, or compliance gaps.

  
  

• Timely and accurate delivery of all regular and ad hoc reports to meet client and internal leadership requirements.

  
  

• Demonstrated proficiency of project teams in the use of Ingenious, with measurable reductions in data entry errors and delays.

  
  

• Effective resolution of data quality issues, with clear audit trails of follow-up actions and escalations.

  
  

• Positive feedback from Regional Project Management Directors, client stakeholders, and senior leadership on the quality, timeliness, and utility of reporting and data management support.

  
  

• Successful onboarding and training of new project team members, with clear evidence of knowledge transfer and adoption of standardized processes.

  
  

• Contribution to continuous improvement initiatives that enhance efficiency, accuracy, and transparency in programme delivery.

  
  

Attributes:

• Exceptional attention to detail and a meticulous approach to data management and quality control.

  
  

• Strong organizational and time management skills, with the ability to manage multiple priorities, deadlines, and competing demands.

  
  

• Proactive and self-motivated, with the ability to work independently and take ownership of responsibilities without constant supervision.

  
  

• Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and professionally to diverse audiences.

  
  

• Collaborative and team-oriented, with a genuine commitment to supporting colleagues and contributing to collective success.

  
  

• Strong analytical and problem-solving skills, with the ability to identify issues, diagnose root causes, and recommend practical solutions.

  
  

• High degree of resilience and adaptability, with the ability to navigate ambiguity, manage change, and remain effective in a fast-paced, dynamic environment.

  
  

• Proficiency in technology and information systems, with a natural aptitude for learning and mastering new software platforms.

  
  

• Demonstrated integrity, professionalism, and commitment to upholding the highest standards of ethical conduct.

  
  

Preferred qualifications:

• Bachelor's degree or equivalent qualification in project management, information systems, or a related field.

  
  

• Minimum of 3–5 years of experience in project coordination, data management, or administrative support within a project delivery, construction, or professional services environment.

  
  

• Prior experience working with project management information systems or enterprise data platforms.

  
  

• Strong proficiency in Microsoft Excel, including data analysis, pivot tables, and reporting functions; familiarity with other Microsoft Office applications (Word, PowerPoint, Teams).

  
  

• Experience in preparing professional reports, dashboards, and presentations for senior leadership and client stakeholders.

  
  

• Understanding of project management principles, financial reporting, and contract compliance within a client-facing environment.

  
  

• Experience working in a multi-country or regional capacity, with appreciation for cultural nuances and effective remote collaboration.

  
  

• Familiarity with construction, design, or capital project delivery processes is advantageous but not essential.

  
  

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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