Job description
Quality Engineer – MIS & NCR Management We are looking for a Quality Engineer to manage Quality MIS, NCR processes (factory & site), customer complaints, and audits. The role acts as the single point of contact for NCR handling, ensures timely reporting of quality KPIs and business metrics, and supports continuous quality improvement through structured processes. Key Responsibilities: • Prepare and publish Quality MIS, factory KPIs, and business metrics • Manage factory and site NCRs end-to-end using NCR tools • Facilitate customer complaints and ensure timely RCA and closure • Coordinate NCR material handling and disposition • Act as SPOC for NCR-related activities • Support internal and external quality audits Qualification & Experience: • Engineering graduate (Mechanical/Electrical/Industrial or equivalent) • 5–7 years of experience in Quality / QA-QC / NCR management Internal Role Charter Role Objective To ensure effective management of Quality MIS, NCR processes, and audits by acting as the central point of coordination and providing accurate, timely quality performance reporting to stakeholders. Core Responsibilities: • Own and manage Quality MIS and dashboards • Operate NCR handling tools and assign actions to responsible owners • Track NCR lifecycle, effectiveness, and closure timelines • Coordinate NCR material control and documentation • Facilitate customer complaint investigation and action closure • Coordinate internal, customer, and certification audits • Maintain compliance to quality systems and procedures Key Interfaces: • Factory Quality & Production Teams • Site Quality & Project Teams • Engineering, Supply Chain, and Customer Representatives • Internal and External Auditors
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