Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Project Manager II
Project Manager II, Workplace Experience – India
Overview
Workplace Experience (WX) at Mastercard is a strategic COE under the People & Capability function that works to create empowering, scalable and consistent physical, digital and human experiences that enable a high-performance culture at our workplaces globally. The team integrates Mastercard’s people strategy with the places, tools, and ways of working at our offices, through data led-insights, standardized frameworks and cross-functional, cross-location collaboration and governance.
Role:
Reporting to the Director, Workplace Experience, India, the Project Manager, Workplace Experience – India is accountable for end to end delivery of WX projects, initiatives, and activations across India. The role will also have a dotted line reporting to the Vice President, Workplace Experience Optimization and will support in how WX enables global location strategy and future of work at Mastercard.
Key Accountabilities:
• Project management:
o Own end to end project management of Workplace Experience initiatives, including local, regional and global projects - from planning through execution and closure.
o Manage scope, timelines, risks, dependencies, and outcomes across multiple concurrent workstreams.
o Partner with cross functional and site teams to source, curate, and validate data related to WX initiatives.
o Build and maintain dashboards and reporting to provide visibility into progress, impact, and risks.
• Building playbooks and scalable delivery:
o Support creation, management, and rollout of WX playbooks for initiatives and activations.
o Drive adoption of playbooks across India sites, ensuring global consistency with local relevance.
o Capture learnings and continuously improve delivery models.
• Executing WX activations:
o Manage and execute WX led regional and global activations aimed at engaging employees, communities and partners.
o Manage local tech-hub wide townhalls, support on fireside chats, hackathons, and other activations where WX is consulting or supporting.
o Work closely with RES, P&C, EDE, Tech, Communications, Security, Legal, Finance, Sourcing, Site Leadership as well as Employee Led Groups (ERGs etc.) to enable seamless execution.
• Supporting location strategy:
o Help execute on location strategy in India with direction from the global strategy and roadmap.
o Collate, curate, analyze and report relevant data and insights on a timely basis, working with teams across functions and locations.
• Governance & Operating Rhythm
o Help manage WX governance frameworks, including leadership cadence, reviews, and execution tracking.
o Track decisions, milestones, and action items; drive follow through and accountability across stakeholders.
o Prepare structured materials and updates for leadership forums.
• Regional & Global Collaboration:
o Partner with AP and global WX teams on shared priorities, pilots, and scalable programs.
o Support localization and rollout of global initiatives within India.
o Contribute to best practice sharing across regions.
All About You
Proven experience in project or program management, ideally within Workplace Experience, real estate, people & capability, facilities, employee experience, or large scale corporate programs.
Experience managing cross-functional projects effectively and efficiently.
Strong execution mindset with the ability to manage multiple complex initiatives in parallel.
Comfortable operating in a highly matrixed, multi location environment.
Data literate, with experience using dashboards and reporting to drive decisions.
Clear, confident communicator with good presentation skills and strong stakeholder management skills.
Detail oriented, structured, and proactive—able to turn strategy into measurable outcomes.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
