Project Manager (BAU)

Junior Project Manager – BAU & Support OperationsRole Overview We are looking for a Junior Project Manager to manage BAU operations and support teams, acting as the primary point of contact for day-to-day queries from multiple stakeholders, including senior leadership.
The role is delivery and communication focused, not a hands-on engineering role.
Key Responsibilities (Mandatory) ·         Own BAU operations for assigned platforms/projects ·         Manage support queues, prioritize incoming BAU queries and incidents ·         Coordinate with L1/L2/L3 teams to ensure SLA and TAT adherence ·         Act as the single point of contact for stakeholders, including senior executives ·         Run daily/weekly BAU calls, status updates, and escalation management ·         Prepare and share BAU dashboards, incident reports, and executive summaries ·         Handle production issues, root cause coordination, and post-incident reviews ·         Maintain PM artifacts such as RAID logs, status reports, and action trackers Required Experience ·         2–5 years of experience as Junior Project Manager, PMO, Operations Manager, or Delivery Coordinator ·         Hands-on BAU / Support team management experience (non-negotiable) ·         Strong stakeholder communication and expectation management skills ·         Experience handling escalations and executive-facing communication Good to Have ·         Exposure to data platforms, analytics, or Snowflake ·         Basic understanding of data engineering concepts ·         Experience working with technical delivery teams What This Role Is Not ·         Not a data engineering role ·         Not a hands-on coding role ·         Not a senior project or program manager role