Are you passionate about building seamless payment experiences for millions of customers? The Bill Payments team at Amazon Pay is looking for a Program Manager to drive horizontal programs that improve how customers discover, pay, and manage their bills on Amazon. You will own and lead cross-functional program tracks that directly impact customer experience, conversion, and engagement across the bill payments ecosystem.
In this role, you will lead program areas spanning BBSPS Operating Unit (OU), drive conversion improvements, reduce friction through reminder and paper-cut initiatives, and coordinate across product, engineering, design, and business teams to deliver measurable outcomes at scale.
Key job responsibilities
Own and drive horizontal program tracks across Bill Payments, including conversion optimization, reminder experiences, and paper-cut resolution initiatives
Lead program execution across teams, ensuring alignment on goals, timelines, and deliverables
Define program roadmaps, milestones, and success metrics; track progress and communicate status to leadership
Identify and remove blockers, manage dependencies, and drive cross-team alignment to deliver programs on time
Partner with product managers, engineers, designers, and business stakeholders to translate business goals into actionable program plans
Develop and maintain mechanisms (WBRs, dashboards, trackers) to monitor program health and drive accountability
Conduct root cause analysis on program risks and proactively develop mitigation strategies
Drive operational excellence by identifying process improvements and scaling best practices across the team
About the team
The Bill Payments team at Amazon Pay enables millions of customers to conveniently pay their utility bills, recharges, and subscriptions through Amazon. We are a fast-moving, customer-obsessed team that builds products at the intersection of payments and everyday life. We value ownership, bias for action, and a relentless focus on simplifying the customer experience.
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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