Role Overview
The L5 Program Manager at Amazon Now is responsible for strategically planning, leading, and executing small to medium-scale projects and programs that drive operational excellence across Amazon Now's ultra-fast delivery network. This role focuses on managing dark store operations, scaling initiatives, and ensuring seamless execution of key programs that impact customer experience and operational efficiency.
Key Responsibilities
Program Execution & Delivery
Own and manage lifecycle activities for 2-3 medium-sized programs simultaneously, driving end-to-end delivery from conception to implementation
Develop and execute project plans, securing resources and managing implementation across cross-functional teams
Track tasks, deliverables, deadlines, and milestones through regular status checks with stakeholders
Make appropriate trade-offs to optimize timelines and deliverables in consultation with stakeholders
Stakeholder Management & Collaboration
Partner with Operations, Supply Chain, Finance, Procurement, and other cross-functional teams to align on program objectives
Clearly communicate goals, roles, responsibilities, and desired outcomes to all stakeholders
Provide fortnightly status updates to leadership on program progress, team readiness, challenges, and support requirements
Influence without authority by building trust and consensus across multiple teams
Key job responsibilities
Operational Excellence & Process Improvement
Identify pain points and opportunities for process optimization within dark store operations
Drive continuous improvement initiatives using data-driven decision-making and root cause analysis
Implement best practices and standardized processes to support scalability
Manage Business Continuity Plan (BCP) situations and develop mitigation strategies
Data Analysis & Reporting
Use data and metrics to drive improvements and measure program success
Conduct deep dives into operational metrics to identify trends and areas for improvement
Create executive-level reports and presentations for senior leadership
Track and report on Key Performance Indicators (KPIs) relevant to program objectives
Launch & Scale Management
Support new marketplace and dark store launches, coordinating with multiple teams
Manage launch readiness activities including resource onboarding, fund transfers, and team coordination
Document learnings from launches and scale initiatives to enrich organizational knowledge
Drive strategic change across broader operations teams
Basic Qualifications
Bachelor's degree or 5+ years of relevant professional experience
3+ years of program or project management experience
Strong analytical and quantitative skills with experience in data collection and root cause analysis
2-3 years of experience managing or participating in projects with multiple stakeholders
Proficiency with MS Office Professional Suite, including intermediate to advanced Excel skills (Pivot Tables, VLookUps)
Experience using data and metrics to determine and drive improvements
Experience working cross-functionally with tech and non-tech teams
Preferred Qualifications
Experience in operations, logistics, supply chain management, or retail/e-commerce environments
Lean Six Sigma certification or experience with process improvement methodologies (Kaizen, Six Sigma)
PMP or similar project management certification
Experience with SQL, data visualization tools (Tableau), or business intelligence platforms
Experience in fast-paced, ambiguous environments requiring independent decision-making
Strong written and verbal communication skills with ability to influence senior leadership
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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