Program Management Office

The Business Execution team plays the COO role under USPB Analytics, driving a broad range of in-business operational activities and ensuring effective 3rd party risk and staffing management practices are in place across the USPBA organization. This role presents a unique opportunity to drive strategic workforce management and oversee third-party risk, contributing to operational excellence and organizational resilience. Time allocation to Workforce Management vs. Vendor Strategy will vary based on business priorities and demands.

Role & Responsibility:

Strategic Workforce Management

• End-to-end employee Headcount reporting management inclusive of attrition, mobility, and sourcing

  
  
  

• Facilitate approval process with the Central team for backfills, incremental positions, promotions, etc.

  
  
  

• Maintain up-to-date knowledge of system advancements impacting headcount and requisitions

  
  
  

• Identifying and implementing best practices for headcount management

  
  
  

• Manage relationships with key stakeholders to ensure alignment and effective collaboration

  
  
  

Vendor Strategy

• Support the Business Activity Owner (BAO) to execute on contracts and standardized vendor life-cycle, third-party risk management processes, including gathering documentation and third-party artifacts, researching third-party information, and inputting data into relevant repositories

  
  
  

• Perform timely and accurate ongoing monitoring controls, address and answer audit requests, facilitate cross border data clearance initiatives, solve human resource management and subcontractor reliance policy gaps with suppliers and TPU, complete annual assessments of third-party compliance, monitor and report on SLA performance, assist TPU with other Citi third party requests including but not limited to financial evaluations, COB testing, TPISA, principal information requests etc.

  
  
  

• Coordinate directly with supplier contacts to remediate gaps between external policies and Citi requirements; navigate complex situations and conversations to communicate Citi policies and the consequences of not meeting expectations

  
  
  

• Develop, document and update Citi’s Exit Strategy Plans as required; when the exit strategy poses significant risk to Citi, work with business contacts to establish appropriate risk mitigation plans

  
  
  

Qualifications

• Bachelor’s degree required, Master’s degree preferred

  
  
  

• Preferred candidate has 5+ years of relevant experience in one or more of the following areas: Third-Party Risk Management, Workforce Reporting, Compliance, Risk and Control, Project Management, Operational Risk

  
  
  

• Knowledge of Third-Party Management and Third-Party Risk

  
  
  

• Experience with internal Citi structure and Citi’s Third-Party Management framework and teams (TPRM, TPU etc.) preferred

  
  
  

• Experience in program/change management and process re-engineering

  
  
  

• Strong candidates should display high level of attention to detail and ability to break down complex problems to drive solutions

  
  
  

• Must have the ability to articulate complex and sensitive issues to internal stakeholders. Ideal candidate will have experience leading cross-functional meetings and discussions

  
  
  

• Has the ability to operate with a limited level of direct supervision

  
  
  

• Proficiency with all Microsoft Office products is critical to the role

  
  
  

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