Job description
Program Management (Associate / Senior Associate)
The short version:
Who we’re looking for: That one friend everyone turns to when things get messy - the one who listens, brings clarity, and somehow makes sense of the chaos (and even fixes it). If you’re organized, empathetic, and genuinely enjoy helping others figure things out, you’ll fit right in here.
What this role is about: It’s about being that same kind of friend - but for hundreds of students. You’ll help them stay on track, solve their problems, and make their journey smoother and more meaningful every step of the way.
Why you should apply: It’s a great platfrorm if you want to build real, hands-on skills in operations, leadership, and problem-solving early in your career. You’ll work with a fast-moving, high-trust team that values ownership, learning, and getting things done.
About us: Kraftshala is India’s largest higher-education institution in terms of marketing placements, with a 94% placement rate across ~3,000 candidates, and we are gunning to become the world’s largest career launchpad, across domains.
We’re backed by a number of eminent investors including ex-unicorn startup founders and CXOs of global giants like RedBus, NoBroker, Nestlé, and Performics.
The detailed version:
As an Associate / Senior Associate, Program Management at Kraftshala, you will be the engine that powers an exceptional student experience.
Specific responsibilities will include:
Program Management
- Taking charge of the entire learning expedition. Metric to Measure: % of students achieving key learning milestones
- Being the first point of contact for students, solving queries promptly and empathetically. Metric to Measure: Average response/resolution time; Student satisfaction with support
- Coordinating and executing live sessions and the overall schedule for students seamlessly. Metric to Measure: % of sessions conducted without errors or reschedules
- Liaising with internal and external stakeholders (trainers, leads, industry experts) to ensure aligned delivery. Metric to Measure: Timeliness and clarity of stakeholder tasks; Stakeholder feedback
- Closely tracking student progress using internal tools and offer personalized nudges/support. Metric to Measure: % of students receiving timely nudges/support
Process Optimization- Identifying and improving inefficiencies in program delivery processes. Metric to Measure: # of processes optimized; measurable impact on delivery quality
- Leveraging automation tools and platforms (e.g., Notion, Zapier, etc.) to streamline workflows and reduce manual errors. Metric to Measure: % reduction in manual interventions; automation coverage across key steps
Monthly Outcomes for the first 4 months in this role:- Month 1: Learn the ropes - understand our workflows, tools, and student journey while shadowing ongoing batches.
- Month 2-3: Take charge of one batch end-to-end, handle student queries, and identify at least one improvement or automation idea.
- Month 4: Own multiple batches independently, implement process improvements, and consistently hit key performance metrics.
Top Grading:- Value Additive Mindset: An A-Player constantly looks for opportunities to make each student interaction more meaningful - whether by connecting them to helpful resources, nudging them toward a breakthrough, or encouraging a growth mindset - and they don’t let internal processes or hierarchies stop them from doing what’s right for the student. In contrast, a B-Player sticks to solving only the stated problem and often lets rigid systems or reporting lines limit the support they provide.
- Ownership & Accountability: An A-Player takes full ownership of program delivery and doesn’t let things slip through the cracks, whereas a B-Player completes tasks but may drop follow-ups or need reminders.
- Process Thinking: An A-Player builds and improves scalable systems proactively, while a B-Player sticks to existing processes without questioning or optimizing them.
- Attention to Detail: An A-Player spots and fixes small issues before they escalate, while a B-Player misses details that can lead to errors or delays.
- Impactful Communication: An A-Player communicates clearly, promptly, and with context; a B-Player’s communication is often vague, delayed, or incomplete.
- Learning Agility: An A-Player regularly identifies and drives process improvements or automation, whereas a B-Player relies on existing systems and seldom suggests change.
Must Haves:- 1-3 years of experience in stakeholder management and operations. (We’re not fussed about the exact years of experience, as that’s just a proxy for your skill level.)
- Ability to manage work independently in a fast-paced setup, with strong daily execution discipline
- Experience in cross-functional coordination
- Hands-on proficiency with tools like MS Excel, Google Sheets, and Zoom
Selection Process:As a small team, we must get to know each other before taking the leap. We want to ensure you succeed in your role within our team. Each conversation with us will last about 30-60 minutes, and will be a mix of online and in-person interactions.
- Conversation 1: This will be a virtual call with the HR team to understand your profile briefly and share the details of the selection process to set expectations about what you’re signing up for
- Technical Exercise: This is a specific assessment designed to evaluate your fit for this role
- Conversation 2: This will be a detailed assessment review conversation with the Operations team to go over your submission for the technical exercise.
- Conversation 3: This will be a conversation where you can expect to be further evaluated on the competencies needed for the job (mentioned above).
- Conversation 4: A conversation with our CEO to ensure that there is a fit with the Kraftshala Kode (read below about it).
- Extending an offer: If all goes well, we will extend an offer that will mention the relevant details.
Location:Delhi / Gurgaon
Know more about Kraftshala’s philosophy, culture and investors here.
This job post has been translated by AI and may contain minor differences or errors.
