Job description
Internship Duration : 3–6 months without Pay About wati Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.
Trusted and loved by over 16,000+ customers across 190+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.
In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations.
At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients.
We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.
Our Platform The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof.
Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.
Our Backing & Partnerships Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify.
As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.
About the Role We are looking for a Support Intern to join our Customer Support team and gain hands-on experience in supporting a fast-growing SaaS product.
This role is ideal for someone who wants to build a career in customer support, customer success, or SaaS operations.
As a Support Intern, you will work closely with experienced support specialists to assist customers via tickets and live chat, learn product workflows, and understand how world-class SaaS support teams operate.
Key Responsibilities Respond to customer queries via tickets and live chat under guidance Understand customer issues and provide accurate, timely resolutions Escalate bugs and complex issues to internal teams with proper documentation Learn and follow SLAs, response time, and quality standards Update internal knowledge base and FAQs Assist in testing product features and reproducing customer-reported issues Analyze recurring issues and suggest improvements to support processes Maintain clear and professional communication with customers What You Will Learn How SaaS customer support operates end-to-end Ticketing systems, live chat tools, and CRM workflows Basics of product troubleshooting and root cause analysis Customer communication best practices Working with Engineering, Product, and QA teams Support metrics such as FRT, ART, CSAT, and ticket categorization Internship Benefits Hands-on experience in a real-world SaaS support environment Mentorship from experienced support leaders Certificate of completion and a Recommendation/Experience letter Opportunity for full-time role conversion based on performance and requirements Exposure to global customers and real production systems Required Skills & Qualifications Strong written and verbal communication skills Willingness to learn and a customer-first mindset Basic understanding of web applications (browsers, internet, SaaS tools) Good problem-solving and analytical skills Ability to work in a fast-paced environment Currently pursuing or recently completed a degree in any discipline Good to Have (not mandatory) Basic knowledge of SaaS or B2B products Familiarity with support tools like Zendesk, Freshdesk, Intercom, etc.
Basic technical knowledge (APIs, logs, SQL, or HTML) Prior internship or customer-facing experience Who Should Apply Students or fresh graduates interested in SaaS, Technical Support, Customer Support, or Customer Success Individuals looking to start a career in tech without heavy coding requirements Fast learners with strong communication skills
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