Product Specialist

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

Job Title             : Product Specialist       

Location             : CoE, Jaipur                                            

Experience         :  7 - 10 Yrs in Technical Trouble Shooting & field experience.                                  

Industry             :  Mining/Construction Equipment Manufacturer (in After Market/Service Division)

Objective of the Role

Implement and Manage Product Performance confirming to product specification and performance criteria agreed with customer to deliver. Develop process, competence to perform and achieve value deliver to customer. Enable internal teams to improve technical efficiency and effectively resolve technical issues.

Job Responsibility / KRA

• Strong focus on health, safety, environment & quality is a must. Plan and implement competence development systems and processes within the service operations in line with Organization EHS policies, procedures, and objectives at all times.
• Ensure product start up are being performed as per product manual by providing relevant information to the person conducting such job.
• Ensure product performance are meeting optimum performance level and get documented by the person involved in delivery of such performance commitment.
• Identify and train people who are engaged on those products.
• Handle warranty decision in sync with product company, field service and customer to have the right decision.
• Conduct trial, demo of those products whenever needed.
• Prepare appropriate spares recommendation based on scenarios like, fleet size, usage, mine / site condition, criticality etc.
• Monitor product performance, parts consumption etc deriving data from system or available from service persons / customers / dealers. Owner of product performance and cost efficiency.
• RCA – scrutiny and improvement of product / service capability
• Feedback and coordination with product company for new changes, improvement needed, customization, service engineering etc

Competencies

- Good Knowledge in Hydraulics & Electrical.

- Must have good analytical Skill.

- Handling & Communicating Customer.

- Team Orientation.

- Team Collaboration (to escalate technical to global partner if required).

- Transforming Normet value into action during each discussion.

Special Working Conditions :

Travel will be intermittent ie based on requirements of the business across PAN India. Specifically for conducting training at customer site, for failure analysis or may be due to some specific reason.

Main interactions of the role :-

As Product Specialist, the main interaction will be happened with internal team mates and in some specific cases, need interaction with customer but all interaction involves technical expertise.

Education Qualification:

BE/BTech (Mechanical / Electrical) 

Reporting Manager:       

Subhashis Routray (AGM, Technical Service)  

Come and share your courage to shine with us!

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