Product Manager- Return defect eliminaiton , RBS Return reduction

The PM will own product definition, engineering partnership, launch execution, and post-launch iteration across two interconnected domains: (1) AI-Enabled Solutioning — transforming manual defect elimination into an AI-driven platform to increase Defect Elimination Throughput by 4X, and (2) Selling Partner Return Defect Elimination — building scalable tools that systematically eliminate Selling Partner-attributed defects at scale, expanding coverage from 3,500 to 3M sellers. The PM will partner daily with ML/AI Science, BI Engineering, UX, and RBS Tech teams to deliver products with probabilistic AI outputs and persona-specific experiences from PoC through full production rollout.
Key job responsibilities
A. Product Strategy & Definition Define vision (PRFAQ/BRD), 2-3 year roadmap, and success metrics across both AI-Enabled Solutioning (FMEA Simulation, Pilot Simulation, Business Case Modeling) and Selling Partner Defect Elimination (defect attribution, resolution routing, seller consultation productization). Lead stakeholder alignment across RBS Tech, ML Science, Returns Finance, and 13+ system owner teams. Own product governance, stage-gate criteria, and escalation paths.
B. Customer Understanding & Engineering Partnership Serve as Voice of the Customer across Program Managers, Selling Partners (vendors, FBA, retail), and Country Leaders. Partner daily with engineering and ML/AI Science to translate requirements into deliverables. Define user stories covering functional and non-functional requirements. Own sprint planning, backlog management, and QA strategy across both domains.
C. Launch Execution Drive phased rollout: PoC → pilot → scaled production. Lead UAT coordination, develop training materials, track delivery against roadmap, and run post-launch retrospectives.
D. Monitoring & Scaling Own post-launch metric tracking (Solutioning TAT, DET bps/yr, seller adoption, AI model accuracy) with monthly leadership reporting. Triage user feedback, drive iteration cycles, monitor AI model performance, and scale Selling Partner coverage from 3,500 to 3M sellers.
About the team
The Returns Reduction team within Retail Business Services operates across four pillars: Customer Defect Elimination, Selling Partner Defect Elimination, Amazon Defect Elimination, and Defect Resolution. This role sits within the Returns Reduction Productization function, driving AI-enabled tools that debottleneck defect elimination at scale. The team partners closely with RBS Tech, ML Science, BI Engineering, Returns Finance, Brand Analytics, Category Account Management, Customer Service Product, and Selling Partner Support. The program addresses $5.1B in Selling Partner-attributed losses and $8.2B in total return concession costs, serving multiple VP organizations across Amazon's returns ecosystem.
- 5+ years of product or program management, product marketing, business development or technology experience
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience as a product manager or owner
- Experience owning technology products
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
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