Product Design - Associate

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

 As a Experience Design Senior Associate within the Global Private Bank Design Studio, you will own the end-to-end design of meaningful product experiences, from problem framing through polished, accessible delivery. You will work as a core member of a Product, Technology, Design triad, contributing hands-on to complex challenges while raising the craft and thinking of the team around you. This is a role for a designer who works independently, communicates with clarity, and cares deeply about outcomes and not just outputs.

Job Responsibilities

• Own end-to-end design across complex features and flows, from discovery and problem framing through interaction design, prototyping, and handoff-ready delivery
• Apply design systems accurately and consistently; address primary flows, edge cases, and error states without being prompted
• Act as the voice of the user, ground decisions in research and analytics, push back constructively when user outcomes are at risk, and incorporate accessibility into every solution
• Partner with Product and Technology peers, communicate rationale clearly, surface trade-offs early, and maintain alignment through delivery without creating friction
• Seek and integrate feedback actively, distinguish preference from outcome-driven input, iterate with depth, and close the loop on how input was addressed
• Contribute to team craft, share learnings, support peers through critique and feedback, and introduce tools or methods that improve how the team works
• Explore and apply AI tools thoughtfully to improve design quality and workflow efficiency, while keeping fundamentals grounded

Required Qualifications, Capabilities, and Skills:

• 5+ years of product design experience with a portfolio demonstrating strong craft across complex, multi-state user experiences
• Hands-on proficiency across the full design process, research synthesis, interaction design, visual design, and developer-ready handoff
• Deep working knowledge of Figma and digital accessibility standards
• Proven experience working within enterprise design systems
• Clear communicator, structures rationale well, tailors messaging for Product, Tech, and leadership audiences, and anticipates questions before they're asked
• Systems thinker, designs with awareness of how decisions connect across flows, surfaces, and product goals 
• Flexible to work outside normal business hours to accommodate communications with international colleagues.

Preferred Qualifications, Capabilities, and Skills:

• Experience in financial services, wealth management, or a similarly complex, regulated domain
• Hands-on experience with AI-assisted design workflows (research synthesis, rapid prototyping, content generation) and a considered view on when and how to use them
• Experience in or alongside user research, usability testing, synthesis, translating findings into design decisions
• Familiarity with front-end constraints and how design decisions affect engineering implementation
• A track record of contributing beyond your immediate scope, improving team workflows, contributing to design system documentation, or elevating how a team critiques and iterates

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.