Principal Consultant – Project Manager

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At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

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Inviting applications for the role of Principal Consultant – Project Manager.

We are looking for an experienced Project Manager to lead the delivery of Amazon Connect contact center implementations and Agentic AI-based applications. The role requires strong project governance, cross-functional coordination, and hands-on experience managing cloud, AI, and CX transformation initiatives. The Project Manager will ensure successful delivery of scalable, secure, and business-aligned solutions while managing stakeholders, risks, and dependenciess.  

Responsibilities

• Manage end-to-end delivery of projects involving Amazon Connect, AWS services, and Agentic AI applications

  
  

• Define project scope, objectives, deliverables, milestones, and success metrics

  
  

• Develop and manage detailed project plans, schedules, budgets, and resource allocations

  
  

• Drive adherence to project management best practices (Agile, Hybrid, or Waterfall)

  
  

• Ensure projects are delivered on time, within scope, budget, and quality standards

  
  

• Lead implementation and enhancement of Amazon Connect contact center solutions Agentic & AI Application Delivery

  
  

• Coordinate integrations with CRM systems, ticketing tools, analytics platforms, and telephony

  
  

• Manage IVR, call flows, routing strategies, reporting, and compliance requirements

  
  

• Oversee vendor and system integrator deliverables related to Amazon Connect

  
  

• Manage projects involving Agentic AI solutions (autonomous workflows, AI agents, conversational AI, LLM-based systems)

  
  

• Coordinate delivery of AI use cases such as virtual agents, intelligent routing, case automation, and decision support

  
  

• Ensure alignment with AI governance, security, compliance, and responsible AI principles

  
  

• Collaborate with data science, ML engineering, and platform teams to ensure scalable AI deployment.

  
  

• Act as primary point of contact for business stakeholders, product owners, and technology teams

  
  

• Facilitate project ceremonies including sprint planning, reviews, retrospectives, and steering committee meetings

  
  

• Manage cross-functional teams across engineering, cloud, AI, operations, vendors, and business users

  
  

• Provide clear, proactive communication on status, risks, issues, and dependencies.

  
  

Job Qualifications

• Strong project management expertise with cloud and enterprise-scale programs

  
  

• Excellent communication, leadership, and stakeholder management skills

  
  

• Proven ability to manage multiple workstreams and complex integrations

  
  

• Strong analytical, problem-solving, and decision-making abilities

  
  

• Identify, track, and mitigate project risks and issues