Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and AgroScience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 37 years, Eurofins has grown from one laboratory in Nantes, France to over 65,000 staff across a decentralised and entrepreneurial network of more than 950 laboratories in over 1,000 companies across 59 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6.95 billion; and has been among the best performing stocks in Europe over the past 20 years.

Company URL:

Eurofins IT Delivery Center India - Eurofins Scientific

Eurofins - We are Testing for Life

Eurofins - IT division in enabling the business

Job Role: Principal Associate IT

Work Location: Bengaluru, Karnataka, India

Work mode: Hybrid model 3days office in a week

Mandatory skills:

ITIL, IT Service Management, Change Management, BMC Helix, Process / Operational /Business Excellence, KPI Reporting, Continual service improvement (CSI).

Job Description:

The IT Service Quality & Reporting Engineer supports IT Service Management (ITSM) processes within Eurofins by monitoring service quality, generating accurate and timely reports, and assisting in continual service improvement initiatives. The role involves analysing KPIs, identifying improvement opportunities, and automating reporting processes. Strong analytical skills, ITIL knowledge, and hands-on experience with ITSM platforms such as BMC Helix are essential.

Required Skills & Competencies:

• Basic understanding of ITIL framework and ITSM principles. 
• Hands-on experience with ITSM tools (BMC Helix preferred). 
• Proficiency in MS Excel, MS PowerPoint, and reporting tools.
• Strong analytical and problem-solving skills with attention to detail.
• Good communication and documentation skills. 
• Ability to work collaboratively in a global IT environment.

Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field.
• ITIL V4 Foundation certification (preferred).
• 4-6 years of experience in IT Service Management or IT Operations.

Roles & Responsibilities:

• Service Quality Monitoring
  • Track IT service performance against defined KPIs and SLAs.
  • Maintain global IT service quality KPIs and prepare service review reports.
  • Identify deviations and escalate issues for corrective actions.
• Continual Service Improvement (CSI)
  • Analyze KPI trends to identify improvement opportunities.
  • Maintain CSI logs and assist in implementing improvement actions.
  • Support process audits and compliance checks.
• IT Reporting & Analytics
  • Generate and distribute IT service performance dashboards and reports.
  • Ensure accuracy and timeliness of reporting; automate routine reporting.
  • Provide actionable insights through trend analysis and root cause identification.
• ITSM Process Support & Documentation
  • Ensure adherence to ITIL-based processes (Incident, Problem, Change, Service Request).
  • Provide operational support for ITSM tools (BMC Helix).
  • Assist in preparing and maintaining documentation and process updates.

Any Fulltime Graduate