About Gartner IT: 

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients.  We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner.  Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team. 
 

About this role :

The Cloud Center of Excellence (COE) is responsible for developing Gartner’s capabilities in automating and streamlining IT infrastructure processes and DevOps tasks while improving Gartner’s self-service capabilities using public cloud platforms and open-source technologies.

As a Principal Architect and People Manager within the Cloud COE Team, you will play a dual role: serving as an expert contributor in cloud architecture and automation, while also providing leadership and management to a team of talented cloud engineers and architects. You will be responsible for developing Gartner’s capabilities in automating and streamlining IT infrastructure processes and DevOps tasks, improving self-service capabilities, and fostering a high-performing, collaborative team environment. This team, with broad and expert knowledge across technology stacks and architectural patterns, values knowledge sharing and unified group strategy. You will provide leadership, innovation, timely delivery, and the ability to articulate business value—both as an individual contributor and as a manager.
 

What you will do:

• 12+ years of hands-on experience in AWS services architecture and governance.

  
  

• Lead, mentor, and manage a team of cloud engineers and architects, providing guidance, performance feedback, and professional development opportunities.

  
  

• Drive cloud native and designed-for-failure architectures across the enterprise.

  
  

• Foster a culture of collaboration, innovation, and continuous improvement within the team.

  
  

• Set clear goals and expectations, conduct regular 1:1s, and facilitate team meetings to ensure alignment with organizational objectives.

  
  

• Comfortable working with distributed teams and evangelizing the benefits of cloud and automation.

  
  

• Strong expertise in leveraging a wide variety of open-source technologies.

  
  

• Automation is in your DNA—automate wherever possible, ensuring enterprise-grade scale and security is built into your automation.

  
  

• Develop self-service capabilities so consumers can use the service without requiring manual action.

  
  

• Create and maintain documentation of enterprise infrastructure topology and system configurations.

  
  

• Serve as an escalation point for internal support staff to resolve issues and provide technical leadership.

  
  

• Coordinate with internal staff and schedule maintenance activities, including upgrades.

  
  

• Work with the DevOps Engineering team to build/use automation tools to provide a fast, compliant list of cloud operations.

  
  

• Work closely with App Dev teams to provision and manage cloud infrastructure.

  
  

• Architect, implement, and oversee security policy, monitoring, guidelines, and compliance for our Cloud Services.

  
  

• Create and manage monitoring and alerting processes and procedures to ensure actionable alerts are generated, operated on, and lead to problems being eliminated before impacting customers.

  
  

• Optimize cloud platform billing by right-sizing instances and managing reserved instances.

  
  

• Focus on building automation to promote platform hygiene and operational excellence.

  
  

• Participate in recruitment, onboarding, and retention efforts to build a world-class cloud team.

  
  

What you will need:

• Experience working on AWS required; preferred experience with multi-cloud environments (AWS, Azure, GCP).

  
  

• Experience architecting solutions in a complex, globally distributed infrastructure.

  
  

• Expertise with both Linux and Windows technologies and their use in delivering secure, highly available, mission-critical enterprise-class solutions.

  
  

• Demonstrable experience delivering automation and other optimization techniques to modernize infrastructure.

  
  

• Experience working in a continuous delivery environment.

  
  

• Experience managing and implementing cloud architectures in a DevOps/Agile methodology.

  
  

• Experience facilitating incident management and system recovery efforts.

  
  

• Experience with operating system scripting such as Ansible/Packer, programming languages, and agile project management practices.

  
  

• Proven ability to work effectively in a fast-paced, iterative development environment.

  
  

• Prior experience managing technical teams, including performance management, coaching, and team development.

  
  

Who you are :

• MS or BS degree in computer science or related focus, or equivalent experience.

  
  

• 12+ years of experience in Software and/or Infrastructure, with a desired 10+ years in relevant cloud, automation, and orchestration.

  
  

• Knowledge of Agile approaches to software development and ability to put key Agile principles into practice to deliver solutions incrementally.

  
  

• Knowledge of workflows, publishing, analytics, portal, mobile, big data, cloud, and other leading-edge technologies.

  
  

• Excellent analytical thinking, interpersonal, oral, and written communication skills with strong ability to influence both IT and business partners.

  
  

• Ability to prioritize and manage work to critical project timelines in a fast-paced environment.

  
  

• Demonstrated experience in people management, team leadership, and fostering a positive team culture.

  
  

Don’t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.
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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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