Title: PI & Advisory Operations Associate

Department: Personal Investing (PI) & Advisory Operations - India Team for Germany

Location: Gurgaon, India

Reports To: Head of Personal Investing (PI) & Advisory Operations - India Team for Germany

Why Fidelity?

We’re proud to have been helping our clients build better financial futures for over 50 years. By working together - and supporting each other - all over the world. So, join our Personal Investing (PI) & Advisory Operations team and feel like you’re part of something bigger.

Department Description

The German Customer Operations department is part of Global Personal Investing and Advisory Operations (GPIA Operations). Operations in Germany supports profitable business growth by continuously improving operational processes and the overarching operating model. The department aims to deliver an outstanding customer experience and works collaboratively with Technology, Client Services and Sales (cross-functional approach). As PI & Advisory Operations in Germany is embedded into the global Operations unit of the group, the German team is able to access additional resources and knowledge to continuously improve operational processes and follow a digital first approach.

Purpose of the Role

PI & Advisory Operations Germany consists of different teams and is organized into the key functions of Post and Document Management, Client-Onboarding and Client Maintenance, Re-Registration and Transfers, Dealing, Ordering, Reconciliation and Distributions, as well as customer regulatory reporting and tax. This role covers the following key processes:

• Processing and verification of all customer fund orders and savings plans within the specified processing times and the processing of error messages.
• Dispatch and processing of all transfer orders received by FFB in an internal database.
• Preparation and execution of fund income distributions and reinvestments.
• Set-up and maintenance of client data and tax acquisition data

Key Responsibilities

• Processing, verification and archiving of customer orders from the workflow system, as well as carrying out research in the event of queries
• Carrying out all dealing instructions received from clients (buys, sells and switches).
• Processing of regular savings and withdrawal plans.
• Processing of internal transfers.
• New fund set-up and maintenance activities.
• Creation and verification of tax-relevant data (acquisition data).
• Entry of fund income distributions data in DIAMOS with the help of external sources such as the Wertpapiermitteilungen (WM) or WM-Access system.
• Allocation of model portfolios to customer accounts and processing of associated transactions and savings plans.

Experience and Qualifications Required

• Fluency in German and English
• Good numerancy and attention to detail
• Process and continuous process improvement knowledge
• Client-centricity
• High level of quality assurance and risk awareness
• Motivation and collaboration

Gerne können Sie sich hier auch auf deutsch bewerben

About Fidelity Germany

Germany is a key Fidelity International location hosting four different asset management distribution channels: Institutional, Wholesale, Personal and Workplace Investing, with a combined AuM of €30bn. These businesses are in part supported by FIL Fondsbank GmbH (“FFB”), which administers €33bn of assets and  not only provides platform services to external advisors but also offers shared services to some of the above channels. FFB is a regulated bank and therefore subject to a multitude of regulatory requirements.

About Fidelity International

Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 27 locations and with $618.7billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.

Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $437 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures. Find out more about what we do, our history, and how you could be a part of our future at careers.fidelityinternational.com/about-us.

Our clients come from all walks of life and so do we.  We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.

As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

Our Values

Integrity - Doing the right thing, every time and putting the client first

Trust - Empowering each other to take the initiative and make good decision

Our Behaviours

Our employees should be

Brave - Challenge the status quo, be accountable and speak up

Bold - Act with conviction, encourage diverse thinking and keep things simple

Curious - Learn to do new things in better ways and encourage fresh thinking

Compassionate - Have empathy, care for colleagues, clients and the community

We are committed to being an inclusive and diverse company to work for and strive to create a culture where flexible working is encouraged so that we retain and attract the best talent by offering working patterns that suit both individual and business needs.