Job description
This role is for one of the Weekday's clients Salary range: Rs 1000000 - Rs 2000000 (ie INR 10-20 LPA) Min Experience: 10 years Location: Bengaluru JobType: full-time We are seeking an experienced Payroll Delivery Leader to manage end-to-end delivery for Philippines and APAC payroll operations.
This role involves leading a team of managers, team leads, and processing specialists to ensure accurate, compliant, and timely payroll services.
You will act as a key client partner, driving service excellence, optimizing processes, and ensuring a seamless payroll experience across assigned accounts.
Key Responsibilities Lead and oversee payroll delivery for Philippines and APAC clients through a structured team setup Act as the primary stakeholder for clients, ensuring high-quality service and strong relationship management Ensure payroll processing is accurate, compliant, and delivered within defined SLAs Monitor, analyze, and improve KPIs related to service delivery, efficiency, and customer satisfaction Plan and manage team capacity, hiring, and resource allocation based on client requirements Drive continuous improvement through payroll technology enhancements and process optimization Lead change management initiatives, including deployment of new tools and systems Ensure adherence to regional payroll regulations, compliance standards, and best practices Build team capability through regular training, upskilling, and knowledge development initiatives Foster strong employee engagement, retention, and performance management across teams What Makes You a Great Fit Strong experience in Philippines and APAC payroll operations Proven ability to lead and scale payroll delivery teams Deep understanding of payroll compliance, statutory requirements, and regional regulations Strong stakeholder management and client-facing experience Analytical mindset with the ability to track and improve service metrics Experience in payroll systems, process improvements, and change management Excellent leadership, communication, and team development skills Proactive, detail-oriented, and focused on delivering high-quality, customer-centric outcomes
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