Payment Ops & Release Manager

Entity:

Technology

Job Family Group:

IT&S Group

Job Description:

Job Summary:

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.

It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you.

Join our Team and advance your career as a Card Payment Operations Manager

The Card Payment Operations Manager sits at the heart of BP’s retail business, ensuring seamless processing, compliance, and vendor relationships—critical for delivering the best customer experience. This hands-on role focuses on daily decision-making, compliance, and operational excellence across payment systems and in multiple countries across Europe.

In this role You will:

• Be responsible for daily card payment processing (manual & automated) with focus on accuracy, compliance, and timeliness.
• Manage exceptions, reconciliations, and vendor incident resolution.
• Manage Incident management and operations related to card transactions, driving insights and maintaining relationship with vendors.
• Strategies the monitoring, alerting, configuring the health dashboard and insights with the help of continuous inputs from card payment product team.
• Align with Card payments software provider to understand the roadmap, think always of automation using AI and other tools.
• Develop and implement efficient, secure card payment processes to enhance operational efficiency.
• Ensure compliance with internal policies and regulations (e.g., PCI-DSS, PSD2, AML).
• Act as the first escalation point for operational issues, L2 services.
• Monitor payment trends and optimize performance through reporting.
• Working on KPI and performance management
• Drive automation, process improvements, and run vendor relationships.
• Stay informed on industry trends, payment technologies, and regulatory updates.
• Understand requirements working in agile environment and focus on release, change requests and always learning.
• Good understanding of Service Now and integrations with that.

What You will need to be successful:

• Bachelor’s or master’s degree or equivalent experience in a relevant field (e.g., Computer Science, Engineering).
• Significant years’ experience in merchant payments.
• Shown success in acquiring projects with card schemes.
• Experience running technical and operational change processes.
• A product mindset—able to treat card payment operations as a product, working closely with engineering to build scalable, automated solutions.
• Excellent verbal and written communication skills.

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Hybrid working arrangement aligned with team arrangements and business needs
• Opportunity to build up long-term career path and develop your skills with wide range of learning options
• Celebrate in bp’s success. You may be eligible to join bp’s Global ShareMatch plan. This non-contractual benefit lets employees buy bp shares and receive matching shares, in line with plan rules
• Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Pune BTC offices.

Additional Information

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Even though the job is advertised as full time, please contact the hiring manager or the recruiter as flexible working arrangements may be considered.

What you can expect from us!

Our commitment to diversity, equity and inclusion:

At bp, you could be part of Business Resource Groups (BRGs) which belief in the power of inclusion, deeper connections, and shared experiences. They provide a place for employees to learn and share knowledge, to connect, and to improve. The BRGs focus on and encourage talent engagement, development, and retention while creating a broadened sense of community and inclusion for bp employees. The groups cultivate leadership growth by involving employees in developmental opportunities they would not otherwise have access to. Formal and informal mentoring also helps employees develop their professional goals and connect with colleagues. The BRGs’ dedication to growth at all levels helps employees feel more engaged and energized. The BRGs break down barriers, so we can all do better together. Examples of BRGs include (but are not limited to):

bpWIN (bp Women’s International Network)
Pride
Working parents
PEN (Positively Ethnic Network)
bpInclusia (bp’s Asian community)
bpEnergía (bp’s Latin community)

Travel Requirement

Up to 10% travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is not available for remote working

Skills:

Agility core practices, Agility core practices, API and platform design, Benefits Management, Business Analysis, Business modelling, Client Counseling, Cloud Platforms, Configuration management and release, Data Analysis, Data design, Data Management, Demand Management, Design Thinking, Dialogue enablement, Digital Innovation, Digital Product Management, Employee Experience, Empowering Others, Facilitation, Influencing, Long Term Planning, Managing change, Marketing strategy, Measurement and metrics {+ 5 more}

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.