Payment Lifecycle Associate I

Join a team shaping the future of digital payments and drive your professional growth. Unlock your potential and make a meaningful impact in a fast-paced and innovative environment.
As a Payment Lifecycle Associate I within Payments Operations, you will be responsible for coordinates end-to-end onboarding activities, manages documentation and data quality, and partners with internal stakeholders to enable smooth cash account servicing. Cash Asset Management (CAM) is a key partner to Treasury, supporting disciplined liquidity management through standardized servicing, risk reduction, and operational efficiency. By centralizing Cash Asset Management, CAM helps optimize cash operations and reduce time spent by operational and finance teams.
Job responsibilities

• Execute end-to-end onboarding of Cash Nostro accounts to Cash Asset Management (CAM ) Services, including intake, validation, setup, and go-live readiness.
• Review onboarding requests for completeness and accuracy; validate required data fields, entitlements, sign-offs, and supporting documentation.
• Coordinate with internal partners (e.g., Lines of Business, Operations, Technology, Middle Office, Treasury, Risk/Controls, Compliance) to progress onboarding milestones and resolve blockers.
• Manage exceptions and remediation (e.g., missing/incorrect static data, approval gaps, duplicate records), ensuring timely resolution and appropriate escalation.
• Ensure adherence to control requirements: checklist completion, evidence retention, audit-ready documentation, and policy/procedure compliance.
• Track onboarding status, maintain logs/metrics, and provide clear updates to stakeholders on progress, risks, and dependencies.
• Support post-onboarding stabilization activities (e.g., initial service validation, issue triage, handoff to BAU servicing teams).
• Identify recurring onboarding pain points and contribute to process improvements, standardization, and operational risk reduction.

Required qualifications, capabilities, and skills

• Strong written & verbal communication skills  for effective stakeholder engagement with the ability to coordinate dependencies, align on timelines, and influence outcomes across Payments Operations, Market Operations, Securities Services, other Lines of Business, Technology, and Risk/Controls.
• Demonstrate ability to produce concise, high-quality documentation (status updates, onboarding notes, handover summaries, and control evidence) that is audit-ready and supports follow-the-sun execution.
• Strong “internal client” service mindset: responsive, accountable, and proactive in managing expectations, turnaround times, and issue resolution while maintaining control standards.
• Confident escalation and incident communication - able to surface risks early, articulate impacts/options, and drive timely decision-making. 
• Attention to detail and ability to manage multiple onboarding workstreams concurrently, prioritizing by deadlines, risk, and business impact.
• Clear, structured communicator (written and verbal)

Preferred qualifications, capabilities, and skills

• Experience onboarding or servicing Nostro (correspondent) cash accounts and understanding of related operating models and controls.
• Experience with reference/static data platforms, workflow tooling, and operational reporting (Excel proficiency expected). 
• SWIFT MX/ ISO 20022 proficiency, including understanding of MX message structure, content quality impacts downstream processing (repairs, rejects, investigations), practical awareness of mapping considerations and operational impacts across payment rails.
• Knowledge of banking functions in one or more of the following areas: Payments, Liquidity, Sanctions, Cash Account Management, Fraud, Risk and Controls.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.