Job description
Project Role : Packaged/SaaS App Engineering Lead
Project Role Description : Own the design and evolution of packaged or SaaS solutions, overseeing configuration, integrations, and releases. Set platform standards to ensure stability, performance, and alignment with business and vendor constraints.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum 15 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Packaged or Software as a Service Application Engineering Lead, a typical day involves overseeing the design and continuous improvement of packaged or cloud-based solutions. This role includes managing the configuration, integration, and deployment processes to ensure seamless operation. The position requires setting and maintaining platform standards that guarantee system stability and optimal performance while aligning with both business objectives and vendor requirements. Collaboration with various stakeholders to drive the evolution of the solution and ensure it meets organizational needs is a key aspect of daily activities.
Roles & Responsibilities:
- Expected to be a subject matter expert with deep knowledge and experience.
- Should have influencing and advisory skills.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead the development and implementation of best practices to enhance platform efficiency and reliability.
- Facilitate cross-functional communication to ensure alignment and successful delivery of projects.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management.
- Strong expertise in configuring and customizing ServiceNow modules to meet business requirements.
- Experience in managing integrations between ServiceNow and other enterprise systems.
- Ability to design scalable and maintainable solutions within the ServiceNow platform.
- Knowledge of release management processes and deployment strategies in a SaaS environment.
- Excellent problem-solving skills with a focus on delivering effective and sustainable solutions.
Additional Information:
- The candidate should have minimum 15 years of experience in ServiceNow IT Service Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
This job post has been translated by AI and may contain minor differences or errors.
