Operations Coordinator (Hybrid)

Job Title 

Job Description

Our offices in India opened in Bengaluru in 2018. Since then, our team has fueled growth and innovation across the organization, impacting students worldwide. We are eager to grow and expand with skilled professionals like you who use their talent to build solutions, enable effective learning, and improve students’ lives.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

The Operations Coordinator is a member of our Business Operations Support Team in India.  The Operations Coordinator will support the operations of a variety of business lines at Kaplan including University partners and our corporate clients. S/he will work in partnership with cross-functional Kaplan team members handling the day-to-day activities that ensure smooth, efficient business processes and functions. The role requires exceptional time management skills, good communication abilities, and an understanding of task-tracking and project management approaches to maintain an industry-leading level of support and to provide detailed and timely execution of key operational activities. (The operations group drives flawless execution across all engagements)

Primary Responsibilities

• Coordinate and manage daily BAU tasks to ensure smooth & efficient delivery within the allotted deadlines.

  
  

• Equipped with a problem solving and support mind frame.

  
  

• Ability to work independently on BAU tasks as well as on Projects.

  
  

• Follow the set standard operating procedures to ensure efficient delivery.

  
  

• Create & maintain accurate operational documents.

  
  

• Have a keen eye for attention to details.

  
  

• Ability to work efficiently with remote and diverse teams (IT, project management and other cross-functional teams) spread over different countries and time zones.

  
  

• Able to work in a matrix driven environment ensuring management of different stakeholders/functions

  
  

• Ensure compliance with company standards and procedures.

  
  

• Help build positive relations within the team and the stakeholders.

  
  

• Should have basic knowledge of  project management. 

  
  

• Ability to analyse and articulate process requirements.

  
  

• Hybrid Schedule: 3 days remote / 2 days in office

  
  

• 30-day notification period preferred

  
  

Experience and Credentials:

• Bachelor’s degree - preferred

  
  

• 1+ years’ experience in an IT / PMO capacity

  
  

• Proficient with Microsoft Office (especially Excel and Word)

  
  

• Proven ability to work collaboratively with stakeholders\teams

  
  

• Excellent written & verbal communication

  
  

• Good time management & critical thinking skills

  
  

• Highly self-motivated

  
  

• Ability to work on flexible work schedules - 10AM-7PM, 2PM-11PM IST and/or weekends

  
  

• Ability to work well under pressure & multitask

  
  

• Knowledge on Service Now (ITSM) & Sales force (CRM) would be an added advantage

  
  

Beyond base salary, our comprehensive total rewards package includes:
Hybrid work model provides a flexible work/life balance
Voluntary Provident Fund is an additional voluntary contribution scheme associated with the statutory Employee Provident Fund (EPF)
Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
Comprehensive health benefits new hire eligibility starts on day 1 of employment
Generous Paid Time Off includes National holidays(10), Earned leaves(15), sick leave(12), plus one (1) volunteer day to participate and give back to our local communities
Gratuity is applicable upon completion of 5 years as per the Gratuity Act
We are committed to providing a supportive and rewarding work environment where every employee can thrive. You can learn more about our full benefits package and total rewards philosophy here.
At Kaplan, we believe in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive within the market, reflecting the value we place on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data.
 

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Diversity & Inclusion Statement:

Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.  There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.

Kaplan is a drug-free workplace and complies with applicable laws.