Operations Automation Associate

Drive digital transformation in Wholesale KYC Operations by architecting PEGA-led low code automation that modernizes onboarding and due diligence with robust UI and data integrations.

As a Operations Automation Associate within Wholesale KYC Operations, you design and deliver low code automation solutions that transform client onboarding and due diligence in a highly regulated environment. You bridge business and technology by translating requirements into scalable workflows, user experiences, and data-backed integrations. You lead hands-on implementations using PEGA, Python, AI/ML, modern front-end technologies (HTML/CSS/JavaScript; Angular/React), and enterprise databases (MySQL/Oracle/Postgres) to improve efficiency and control outcomes.

Job Responsibilities

• Collaborate with operations, technology, and transformation stakeholders to identify process pain points and define optimization opportunities.
• Analyze current-state workflows and document functional/non-functional requirements, including gap analysis and future-state designs.
• Design end-to-end automation solutions using low code platforms, incorporating UI needs and data integrations aligned to controls.
• Develop and implement solutions hands-on using PEGA, Python, and AI/ML to improve decisioning, throughput, and process intelligence.
• Build supporting front-end components using HTML, CSS, and JavaScript, leveraging frameworks such as Angular or React where appropriate.
• Integrate workflows with relational databases such as MySQL, Oracle, and Postgres to enable reliable data access and optimized processing.
• Guide citizen developers and junior developers through best practices and code reviews to maintain quality, scalability, and reuse.

Required qualifications, skills, and capabilities

• 5+ years of experience delivering low code automation solutions within financial services environments
• PEGA low code expertise with Certified Pega Lead System Architect (CLSA) or Pega Senior System Architect (CSSA) certification
• Proficiency in HTML, CSS, and JavaScript with familiarity in Angular and/or React
• Experience with relational database technologies including MySQL, Oracle, and Postgres

Preferred qualifications, skills, and capabilities

• Strong Java/Python programming skills, including automation scripts, data processing workflows, and integration of AI/ML libraries/frameworks
• Exposure to GenAI/LLM capabilities applied to automation or decision workflows
• KYC, AML, and Client Reference Data domain expertise within onboarding and due diligence processes
• Strong understanding of operational risk management, controls, and regulatory expectations in regulated financial services environments

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.