Operations Automation Analyst

J.P. Morgan Commercial Investment Bank is a global leader in investment and wealth management, serving institutions, high-net-worth individuals, and retail investors worldwide.

As a Business Analyst within the Net Asset Value Validation Optimization Programme Office, you will lead requirements-driven delivery to optimize the Exception Manager System and reduce non-value add validation and manual touchpoints. You will partner with Operations and Technology teams across APAC, EMEA, and WHEM to rationalize fund and asset-level processes and implement scalable global rule frameworks. You will ensure project deliverables meet agreed business requirements through strong governance, stakeholder sign-offs, and disciplined testing and issue management.

Job Responsibilities

• Lead the design and implementation of the Exception Manager System  fund and asset-level process.
• Analyze existing Exception Manager System  processes and validation rules across EMEA, Americas, and APAC to identify rationalization opportunities.
• Design and create/amend Exception Manager System  rules by defining rule logic and framing validation rules in Exception Manager System .
• Actively identify opportunities to streamline business processes and drive process re-engineering to reduce manual touchpoints.
• Challenge operational teams to remove process waste and eliminate duplicate validations.
• Facilitate walkthroughs of requirements and solution designs with business and technology stakeholders.
• Support UAT planning, defect triage/resolution, and manage risks/issues with escalation and ownership as needed.

Required qualifications, skills, and capabilities

• Proven experience as a Business Analyst delivering complex, strategic change initiatives
• Strong process analysis and optimization skills, including elimination of waste and manual touchpoints
• Demonstrated ability to write high-quality business requirements and secure stakeholder sign-off
• Experience supporting UAT planning, defect resolution, and issue/risk management with structured escalation

Preferred qualifications, skills, and capabilities

• Experience with Net Asset Value validation processes and/or fund accounting operating models
• Hands-on exposure to Exception Manager System processes and rule logic design
• Experience working on global, multi-region implementations across APAC/EMEA/Americas
• Strong ability to influence and partner with Operations and Technology teams to drive change

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.