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The analyst will perform a crucial role in the development and implementation of customer journey analytics and insights. This position involves strong collaboration and data management capabilities, collating relevant information, transactional behaviours and quantitative and qualitative data, feedback from customer surveys to help drive and support our strategic initiatives and achieve our CX targets. Further, this position will also be responsible for identifying, implementing and monitoring metrics to measure performance in these areas and to develop action plans and objectives to continuously improve and ensure effectiveness.
About The Cigna Group
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