Onboarding Project Manager (Mandarin Proficiency Required)

Qualifications & Skills:

• 2–4 years of experience in ecommerce, marketplace operations, or a related field.
• Familiarity with Amazon and other major marketplaces’ listing and compliance requirements.
• Strong analytical skills and meticulous attention to detail.
• Demonstrated ability to manage multiple projects and effectively prioritize tasks.
• Excellent communication and interpersonal skills, with the ability to collaborate across internal teams and with external brand partners.
• High proficiency in both spoken and written English and Mandarin, with the ability to clearly communicate ideas and instructions. (Mandarin is mandatory)
• Experience with data management tools and ecommerce platforms (especially Excel) is an advantage.
• Bachelor’s degree in business, project management, or a related field.
• Previous experience in product onboarding or ecommerce project management.
• Strong organizational, problem-solving, and documentation capabilities.
• Proven ability to lead projects and work with diverse stakeholders.
• Knowledge of marketplace data requirements and compliance is preferred.
• Mandarin proficiency (spoken and written) is required.

Essential Duties:

• Lead the Masterfile creation process for new brands, ensuring accuracy and completeness across various marketplaces.
• Collaborate closely with internal teams (including SEMs, EPMs, and data quality teams) to optimize onboarding workflows.
• Engage directly with brand partners to collect necessary product information and guarantee compliance with marketplace standards.
• Troubleshoot and resolve issues related to product listings, variations, and contribution updates.
• Track and monitor onboarding progress, providing regular updates to stakeholders and identifying opportunities for process improvements.
• Document best practices and support the development of scalable onboarding procedures.
• Participate in cross-functional projects as the role expands beyond initial Masterfile creation responsibilities.