Project description As a REACT Support Engineer, you will be responsible for Eyes on glass Monitoring, Triage & Incident Ownership, Troubleshooting & Restoration, Cross-Team Collaboration, Platform & Application Stack Awareness and Service Quality & Process Excellence for the client's Web platform. Responsibilities Triage & Incident Ownership Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents. Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service. Maintain accurate, real-time incident timelines and post-incident documentation. Troubleshooting & Restoration Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers. Use observability/monitoring tools (e.g., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns. Perform targeted mitigations, rollbacks, config fixes, and coordinate hotfixes to restore service quickly. Cross-Team Collaboration Engage with App Dev, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution. Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring tools to accelerate fixes. Facilitate postmortems and continuous improvement actions. Platform & Application Stack Awareness Identify and recognize the application stack (UI-frontend, backend services, APIs, queues, databases, caches, containers, orchestration, networking) for each impacted service to quickly isolate the source of issues. Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis. Service Quality & Process Excellence Contribute to automation and self-healing routines (alert tuning, auto-remediation, playbooks). Recommend monitoring gaps to improve observability Skills Must have 4+ years of experience in application support of web applications. 4+ years of experience supporting JavaScript with React v18+ with modern patterns, Vite (current build tool) and ES6 or equivalent experience Advanced knowledge of software engineering standard processes such as versioning and version control, software packaging, and software release management using GitHub Effective Communication (verbal + written) Excel at triage or analysis of situations for production support Nice to have GraphQL / Apollo Client React Query (@tanstack/react-query) TypeScript (strict mode) SCSS / CSS Modules React Hook Form Vitest testing framework Zustand (state management) OOO Experience HTML, JavaScript, CSS Git/GitHub Code Repositories Other Languages English: B2 Upper Intermediate Seniority Regular