Manager - Operations- SUB

Job Title

Manager Operation

Function

Hub Operations

Reporting to

Head – Air Hub

1. Purpose

Responsible for all inbound, outbound and transit operations at the Air Hub during the shift for DP, Apex and International shipments; Ensure timely and accurate connections of shipments onto the air network during the shift

2. Key Responsibilities

Responsibilities

Operational

• Supervise the entire shift operations in terms of inbound, outbound and transit operations for DP / Apex / International shipments mainly in terms of tally, documentation and carting/ loading operations for

• Ensuring timely and accurate connections of DP, Apex and International loads onto the approved air network (BDA and commercial flights)

• Ensuring the timely and accurate dispatch of inbound DP, International and E-Retail loads to the respective service centers during the shift

• Ensuring the timely, accurate and profitable delivery of all Apex shipments to customers

• Ensure appropriate and accurate completion of paperwork and documentation for necessary regulatory clearances (octroi, sales tax, etc.) for all inbound, outbound and transit Apex loads during the shift; Also ensure completion of all regulatory clearances and paperwork for International shipments

• Coordinate with check-posts and nakas for clearance of shipments

• Oversee the work of supervisors in the shift to ensure adherence to the operational workflows, and Standard Operating Procedures (SOPs) at the air hub

• Coordinate and manage all cases of network changes, priority runs, misconnections, etc. occurring during the shift; Provide communication regarding the same to the concerned PUD Centers / Service Centers

• Ensure code updations for misconnections, misroutes, wrong tagging, or any such issues and ensure mail communication to the required locations regarding the same

• Handle all exception cases during the shift; On a daily basis check on the exceptions of the previous shifts and ensure follow up for closure/ resolution of the same

• Ensure availability of sufficient vehicles during the shift for inbound / outbound operations

• Oversee vehicle placement at bays and monitor the carting and tally operations during the shift

• Undertake SLAH (stock lying at hub) checking for the shift and take appropriate action for the same

• Handle all internal/ external communications during the shift for smooth operations

• Check and revert on mails from management, in conjunction with relevant departments

• Check attendance and leave data for all staff in the shift; Plan daily operations within the shift as per the loads and attendance

• Conduct daily staff briefings, including communication regarding any operational changes in the shift

• Support the Head – Air Hub in shift planning

• Ensure safe handling of all shipments and report any damage cases to the origin

• Ensure adequate manning of the Air Hub during the shift in terms of full-time employees, PDAs, loaders, etc.

• Monitor performance of staff during the shift and support in conduct of regular trainings for regular staff, PDAs, loaders, etc. in line with the training programmes designed centrally

• Responsible for generation of all MIS related to Air Hub operations during the shift

People

• Provide direction, guidance and support to the employees to help them discharge their duties effectively

• Ensure capability building for the team

3. Key Result Areas and Key Performance Indicators

S.No

Key Result Areas

Key Performance Indicators

1.

Optimize fleet costs in the hub

• % Fleet utilization for all milk-runs / feeder runs from the hub

2.

Drive service quality and excellence in the Air Hub

• Timely connectivity of inbound loads to the service centers (% compliance)

• % Stock lying at hub (SLAH)

• % Consolidated bagging from the hub

• Timely updation of status in the system (% compliance within TAT)

• Adherence to SOPs (measured in terms of number of non-compliances/ deviations)

• Number of instances of misroutes and misconnections

• Timely communication with origin in case of exceptions (% closure within TAT)

• Timely communication with service centers in case of any network delays etc

3.

Ensure Network Health and capacity utilization in region

• Adherence to network timelines ( number of instances of delays in arrival and departure schedules)

• % connectivity of shipments picked up within the cutoff times to scheduled BDA flights

4.

Ensure Performance Driven Culture

• Adherence to Performance Management system timelines and guidelines