Manager – IT & Systems Administration

Job Description

HEAD OF IT AND SYSTEMS

Purpose of Role

To lead and manage the school’s IT infrastructure and systems so that all campuses have secure, reliable and efficient hardware, software, data and network services, thereby enabling smooth academic and administrative operations and supporting the development and implementation of improved technology solutions

Role Definition

Overall responsibility of the IT Infrastructure and manage the schools IT requirements and there by effectively support the school in creating new systems and upkeep of the existing ones.

Responsibility Deliverable

Hardware Procurement, Support and Maintenance Telecommunications and Internet Data Security and Management Software installation and Management

Tasks & Activities

Responsible for maintaining the entire IT infrastructure of all campuses. Support and maintain the infrastructure to ensure day-to-day smooth running, with minimal downtime, of all services for staff and students. Analyzing new requirements, advising the purchase department with the authorization of the board. Procurement of hardware, software, and telecoms services, with approval from the management, to facilitate ongoing replacements and meet the needs of students and staff. Troubleshooting complaints related to IT, telephone lines, printers, bio metric machines and ensure timely addressing and delivery. Check and inspect the purchased materials and install them in the required areas. Server Maintenance, Space Allocation and data backup of Installed programs Proper upkeep of Service report and submission to the management for periodical review. Maintenance register for Computers, printers, phones, biometric devices, servers – Date, Equipment with model number/Capacity (Unique Serial number), Location, Date of Purchase, Date of Maintenance, Spares Serviced, Spares Changed, Cost and Signature of systems admin. (Google drive) Maintenance of stock and movement register for all IT equipments, telecommunication equipments and bio metric devices. All the above equipment has to be numbered by unique serial number for each device. Maintenance of Students Laptop, Servicing, software finalizing and installing with management and academic director approval. Periodic audit /check on student’s laptop on unauthorized OS, Software and content. In case of misuse, confiscate those laptops and bring it to the notice of the academic heads before taking actions Maintenance of Firewall and Security. Writing rules for website access for internet users and there by prevent any access to malicious websites and prevention of troubles and problems arising out of it. Monitor the IP Address and usage of internet controls that is inappropriate and bring to the notice of the management. Monitor the Internet usage and download of materials in order to distribute the load for effective use of internet speed and prevent downtime. Purchase of required software and Maintenance of licenses so as to ensure legal compliance for by regular policing of installed software. Warranty management and monitoring. Domain Purchase and maintenance of the same. Creation and allocation of email ids and monitoring them (tipse.in and tipse.info) Stock Update & Movement update to be updated to the management every month. Monitor the recordings and position of all CCTV cameras across all campuses. Provide recordings to the requested department after approval of the management. Ensure one year recording is maintained. Ensure all the IT Equipments are properly maintained and serviced. In case of outside service, create out pass for the product, record in the movement register and security gate before taking it outside the campus. Any IT issues are registered through E-Facility helpdesk and the IT team to address the issue and complete the task through helpdesk Support the academic team and admin team in hardware and software issues to allow smooth functioning. Contribute to the academics by suggesting latest development in IT that can add value to teaching and learning

Key Performance Indicators (KPIs)

• Numbering of all fixed assets.
• All items should leave campus with DC or Out pass – Reports
• Reducing the cost below the allocated budget (Variable costs)
• Hard bargaining on products and getting multiple quotes for each purchase and providing to purchase department (Evidences)
• Maintaining six months back up of all camera recordings and ensuring all cameras are live all the time – Evidence of recordings
• Support extended to the academic team in-terms of immediate and appropriate addressing of issues (call records in help desk)
• Maintenance of all IT equipment (Maintenance register – google drive)
• Efficient availability of internet facility during working hours.
• At least 2 initiatives for creating better IT systems and functioning and 1 initiative on academic areas to enhance learning to be implemented

Skill

• Multitasking and Task manager
• Communication – Clarity and Clear
• Decision Making and Problem Solving
• Strategic Thinking
• Networking
• Persuasion
• Collaborative
• Team Building

Knowledge

• MS Word , Excel
• Industrial and Work place safety
• Security Systems and related IT
• Civil and Construction materials and industry trends
• Labor Laws and Government regulations related to land, Buildings and electricity

Traits

• Principled and Cultured
• Team Oriented
• High energy
• Persistence
• Honesty and Integrity
• Approachable
• Empathetic
• Diplomacy
• Humility

Motives

• Self-Development with Organizational Growth

Values

• Values matching with the Mission of the TIPS
• Commitment and Passion

ISP Principles

• Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.
• Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.
• Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.
• Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.
• Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding

and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.