Manager, GDN Advisory - Global Capability Center

Description

About Alvarez & Marsal

Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.
For details, please visit the company website: http://www.alvarezandmarsal.com
About A&M Global Capability Center Private Limited

In 2023, A&M established a high-quality global capability center in India. The capability center has dedicated centers of expertise which work with A&M leadership across multiple business units and geographies to enable efficient service delivery to A&M clients.
The GCC is designed to efficiently and innovatively scale client delivery teams to meet ongoing demands. It helps A&M's global business units expand their talent pool in India, allowing them to hire specialized professionals, maintain competitive pricing, accelerate delivery speeds with a hybrid onshore-offshore team, and leverage automation with top-tier digital and analytics talent. The GCC blends industry and consulting professionals across multiple domains to drive change and add value.
Unlike traditional GCC models focused on back-office support, we partner with case teams for end-to-end case delivery and thought leadership. Nearly 90% of our consultants hold advanced degrees, and our leadership team boasts over 1000 years of combined experience. We serve all major markets, including the Americas, EMEA, and APAC, and work across various industries such as Consumer & Retail, Healthcare, Software & Technology, Automotive & Industrials, Hospitality & Leisure, Energy & Natural Resources, and Financial Services.
As we embark on this unique journey, the firm is actively seeking to build a strong, capable team for the center. The GCC is growing rapidly and is already a 900+ member team.
The Team

Alvarez & Marsal’s GBS Advisory practice act as trusted advisors providing practical solutions to the unique problems of companies. Investors and government entities. We focus on elevating the conversation with our clients as it relates to rebalancing their workforce, modernize their operating models and realizing greater ROI from their assets, capabilities, while also leveraging the power of Centers of Excellence.
Our dedicated experts are a team of operator/consultants who provide independent analysis and end-to-end transformation services delivering tangible business value in every economic cycle. We work with clients on target operating model design, process transformation, digital enablement, and transition execution across multiple corporate functions by combining the firm’s deep operational and finance expertise with technology-led solutions to accelerate business growth and efficiency. Global Capability Centers (GCCs) and Global Business Services (GBS) functions are one among several levers we utilize toward this purpose.
How you will contribute?

As a member of the GBS Advisory team, you will work closely with Senior Directors, Managing Directors, and client leadership teams in a highly collaborative and impact-driven environment. You will contribute to strategy development, operating model assessment, process benchmarking, transition execution, and digital transformation initiatives for leading global organizations.
This is a unique opportunity to use your expertise in GBS setup, functional transformation, shared services migration, and process optimization to drive large-scale transformation programs. Additionally, you will play a key role in business development, innovative solution design, and market expansion initiatives. Given our ambitious growth plans, we are looking for professionals who:
• Are entrepreneurial and can drive significant growth, thinking beyond incremental changes. • Are comfortable with ambiguity and take a hands-on, problem-solving approach to execution. • Can work independently with minimal oversight while driving high-impact projects. • Have experience in leading consulting engagements across multiple industries and global markets.
This role can be based in Delhi NCR (Gurgaon) or Bengaluru, with potential. We are seeking candidates flexible to travel on short notice (domestically or internationally). Travel requirement is still developing but could vary between 25-50% time to the client site.
Key skills required -
• Project Management & Execution: Ability to manage assigned workstreams of a large-scale GCC/GBS projects from planning to implementation.
• Process Improvement & Standardization: Experience in functional process optimization, SLA development, and benchmarking.
• Stakeholder & Client Collaboration: Strong communication skills for engaging with senior executives and functional leaders.
• Transition & Change Management: Expertise in shared services setup, workforce transition, and knowledge transfer frameworks.
Qualifications
 6-11 years of experience in consulting organisations (preferably Big4/ other consulting firms), specializing in GBS, GCC, and shared services setup, expansion, and optimization
 Led end-to-end GCC/GBS transformation projects, including shared services/GBS/GCC business case & strategy development, operating model design, and transition / implementation
 Expertise in Target Operating Model (TOM) design and execution, covering governance frameworks, cost structures, and service delivery models (Insourcing, Outsourcing).
 Led multi-functional transitions (Finance, HR, Procurement, IT, Legal), ensuring seamless service migration, knowledge transfer, and operational stabilization.
 Strong experience in stakeholder management, including C-suite engagement and client relationship management across global markets (Europe, US, India, Rest of Asia, etc.).
 Deep understanding of location strategy and feasibility assessments, including workforce planning, cost-benefit analysis, and investment modelling.
 Proven track record in business development, including RFI/RFP responses, solutioning, and contract negotiations for GBS/GCC deal
 Preferred Qualifications:
 MBA from Tier1 institutes
 Experience and knowledge of business functions (Finance, HR, IT etc.)
Your journey at A&M

We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career. We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favourite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.
How will you grow and be supported?
At A&M, we know our people drive our growth, and we're focused on providing an employee experience that supports professional and personal development. We provide our team with a robust performance development process which encourages continuous learning and development that rewards you for your contributions. We have the best technical and formalized on-the-job training and offer endless opportunities for professionals to acquire new skills. We also prioritize your well-being and provide personal tools and resources to support you through your personal journey.
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