Manager - E-learning

JOB SUMMARY

We are currently looking for Manager-SME for our People Capability Ops Team in Bangalore. The incumbent will have manage the development and deployment of e-learning projects and other digital learning interventions, which are administered by GPS People Capability Operations team.

The Role Responsibilities
•    Analyse the PR tagging logic as per the target audience requirements
•    Convert the tagging logic to a PR script
•    Deployment of elearning courses
•    Creation of certification and curriculums in LMS
•    Level-3 query support
•    SABA/LMS quarterly update testing
•    Security roles
•    Debugging interfaces between HRMS and LMS
•    Project dashboard preparation in MS Excel
•    Notifications configuration and identifying the root cause if an issue occurred (RCA)
•    Inspect people feed on a daily basis and ensure the creation/update of user profiles flow to the system by removing errors
•    Solutioning to the business in terms of rolling out trainings and implement complex criteria in PR to achieve customer expectation
•    Responsible for process documentation and continuous process improvement
•    Be a business partner with Group COE and work closely with analytics team to provide meaningful analysis which influences business decisions
•    Build strong partnerships with stakeholders, provide end-to-end seamless delivery of all activities and focus on delivering flawless service delivery in eLearning & digital deployments
•    Adhere to Group Risk, Compliance and Governance 100%

Our Ideal Candidate

•    CSOD, SABA, SuccessFactors - Learning module or any other major LMS administration
•    Proficiency in Prescriptive Rule (PR) creation/modification
•    Experience on migrations
•    Experience in system configuration
•    Experience on L3 queries 
•    Excellent hands-on working knowledge in Ms-Excel (usage of formulas, conditional formatting, pivot tables, preparation of reports etc)
•    Excellent communication skills – spoken and written
•    Expertise in logical and design thinking abilities
•    Ability to help design and deploy learning solutions

Experience
•    10-12 years of experience on the above.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Qualification
•    Education - Engineering background

Role Specific Technical Competencies

• CSOD, SABA, SuccessFactors - Learning module or any other major LMS administration
• Proficiency in Prescriptive Rule (PR) creation/modification
• E-learning experience is must.
• Excellent hands-on working knowledge in Ms-Excel (usage of formulas, conditional formatting, pivot tables, preparation of reports etc)
• Excellent communication skills – spoken and written
• Ability to help design and deploy learning solutions

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.