Lead, Systems Administration

Overview About Business Unit: At the core of all that Epsilon does is a team that sets the foundation of our IT infrastructure. The team drives innovation and efficiency through pioneering technology across Epsilon's platforms and business verticals. From being the first point of contact for infrastructure needs to final deployment, the team provides end-to-end solutions for our client-facing platforms. ETS supports all aspects of revenue-generating platforms for Epsilon and sets the architectural direction for our enterprise deployments. By adopting the newest technologies, such as Cloud, Automation, and Artificial Intelligence, the team is at the front of redefining our digital business and capturing new opportunities. Why we are looking for you: Proficient in Linux/OS administration & scripting Experience in Cloud/platform operations (AWS/Azure/GCP concepts) Knowledge of Docker & Kubernetes fundamentals Proficient in Infrastructure as Code (Terraform/Ansible) Should have Observability, SRE practices, SLI/SLO approach Better understanding of Networking essentials (DNS, TCP/IP, load balancing) Excellent problem-solving, communication, and mentoring abilities for multi-functional collaboration. Knowledge on Windows/Wintel/ Linux basics Automation/tooling (Python/Go/Bash, CI/CD for infra) Security & compliance fundamentals ITSM & incident leadership (ITIL, RCA, partner comms) What you will enjoy in this role: Proactive in identifying service improvements and operational efficiencies. Collaboration with the global team and internal partners to contribute in the RCA, building the dashboard, and observability. Managing a Wintel/ Linux based server farm - to include the latest versions of Windows/ Linux, Microsoft SQL, and Load Balancing. Oversee daily IT operations, including server maintenance and patching activities. Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice. Responsibilities Overseeing server infrastructure (physical/virtual), networking, storage, and cloud environments. Proactively monitor system performance and capacity, conducting troubleshooting and contributing to the root cause analysis (RCA). Monitor system performance, capacity, and security, ensuring maximum uptime and implementing proactive troubleshooting. Build reports, analyze data and communicate to the management. Investigates, diagnoses, and takes prescribed actions on all operational events, alarms, and incidents. Ensure that all infrastructure hardware and software are always kept up to date through the application of relevant software/firmware patches. Review the SOPs, and operational documentation. Qualifications Bachelor’s degree in engineering, Computer Science, IT, or equivalent discipline 7-10 years of related experience Strong verbal/written communication Certification on ITIL V4, MCSE, CCNA, AWS, IAT, MCSA, RHCE Command Centre/NOC/SOC experience Familiarity with application lifecycle and IT Service Management concepts. Additional Information Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Our pillars aren't just words. They're how we show up every day. People centricity: We focus on employee well-being in an environment where colleagues truly care about each other. Collaboration: We work together, support one another, and collectively achieve goals. Growth: There are endless opportunities for growth through learning, development and career advancement. Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches. Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively. Our values guide us to create value for our clients, our people and consumers. Act with integrity Work together to win together Innovate with purpose Respect all voices Empower with accountability These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose. Epsilon is an Equal Opportunity Employer. Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.