Lead Software Systems Engineer

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Role Overview

We are seeking a highly skilled Lead Software Systems Engineer to oversee, maintain, and architect our enterprise reporting ecosystem. You will serve as the technical backbone and lead developer for our BI platforms—Looker, Cognos, and Jasper—ensuring high availability, performance, and the delivery of actionable business insights. This role requires a unique blend of platform administration, end-to-end dashboard development, and Site Reliability Engineering (SRE) practices to ensure our data infrastructure is both resilient and highly valuable to stakeholders.

Key Responsibilities

• BI Solution Development: Design, develop, and deploy complex, high-impact dashboards and reports across Looker, Cognos, and Jaspersoft to meet diverse business needs.
• SRE & Reliability Engineering: Apply SRE tenets—including Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Error Budgets—to ensure the reporting ecosystem meets strict uptime and performance targets.
• Platform Administration: Manage the full lifecycle (installation, configuration, and upgrades) for BI platforms.
• Infrastructure as Code (IaC): Use Terraform to maintain and scale environments across Dev, QA, and Production.
• Toil Reduction & Automation: Orchestrate deployments and automate repetitive administrative tasks using GitHub Actions and Armada to eliminate manual "toil".
• Performance & Scalability: Monitor system health on GCP, optimizing resource allocation and performing root-cause analysis for system failures to prevent recurrence.
• Security & Governance: Manage SSO/SAML authentication, RBAC, and data security folders.
• Version Control & CI/CD: Manage the code base for LookML and report definitions, enforcing rigorous code reviews and branching strategies in GitLab.

Technical Qualifications

• BI Development & Admin: Expert-level experience in developing and administering Looker, IBM Cognos, and Jaspersoft.
• SRE Principles: Proven experience implementing SRE practices, including incident management, post-mortems, and capacity planning.
• Cloud Infrastructure: Hands-on experience with GCP services like GCE, GCS, and IAM.
• Automation: Proficiency with Terraform, GitHub Actions, and Armada deployment frameworks.
• Databases: Strong SQL skills and familiarity with cloud data warehouses like BigQuery.

Required Technical Skills

• Expertise: 5+ years in Systems Engineering, BI Administration, or BI Development.
• Looker: Expert-level knowledge of LookML development, dashboard design, and API-based administration.
• Cognos: Deep experience with Report Studio/Framework Manager and Content Manager maintenance.
• JasperSoft: Proficiency in Studio report design, Server administration, and Tomcat/JBoss optimization.
• Observability: Experience with monitoring tools (e.g., Prometheus, Grafana, or GCP Cloud Monitoring) to track SLIs and system health.
• Web Servers: Experience configuring and troubleshooting Apache and Tomcat.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.