Lead Consultant – Service Now Developer

Ready to build the future with AI?
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting Applications for the role of Lead Consultant – Service Now Developer

In this role, you are required to Contribute as a core member of the development team for ServiceNow Platform Applications.

Responsibilities

• Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment.

  
  

• Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work.

  
  

• Reviews design and code per sprint to ensure quality.

  
  

• Creation and customization of complex workflows and custom workflow activities.

  
  

• Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks.

  
  

• Contribute and review user stories.

  
  

• Monitor health, usage, and overall compliance of ServiceNow and its applications

  
  

• Develop a keen understanding of the products we implement and client business.

  
  

• Participate in regular Knowledge Transfer sessions with ServiceNow Developers

  
  

• Stay current with new and updated capabilities of the ServiceNow Platform

  
  

• Coordinate upgrades to Production and Sub-Production instances

  
  

• Coordinate sub-production testing, evaluation, and regression remediation

  
  

• Participate in blueprinting workshops and contribute with documentation and effort estimation.

  
  

• Support COE in continuous development of training paths for professional advancement.

  
  

• Contribute to ongoing definition of best development and solution practices.

  
  

Qualifications we seek in you!

Minimum Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field

  
  

• Certified System Administrator (CSA)

  
  

• Relevant of hands-on development experience on the ServiceNow platform.

  
  

• Strong expertise in Script Includes, Service Portal development, and UI Builder.

  
  

• Proficiency in ServiceNow Scripting, JavaScript, HTML, CSS, and AngularJS, React for ServiceNow customizations.

  
  

• Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades

  
  

• Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API’s, Service Portal etc...

  
  

• Experience in Service Catalog, Flow Designer, Integration Hub, and Reporting/Dashboards.

  
  

• Excellent communication Skills for client facing roles.

  
  

• Good management, analytic, problem solving & interpersonal skills

  
  

• Self-motivated, Positive outlook & result oriented

  
  

Preferred Qualifications/ Skills

• Mainline Implementor certifications (ITSM/CSM/HRSD)