IT Operations Manager

Function

We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.
 

Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole.
 

Imagine the sheer breadth of talent it takes to unleash a digital future. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

The Team:

The role involves supporting new IT infrastructure initiatives through effective cross-functional collaboration for requirement gathering and follow-ups. Candidate should have strong knowledge of IT services, including cloud technologies such as compute and storage, along with experience in process redesign and documentation. Experience in tracking and managing IT purchasing requests, budgets, expenditures and ensuring cost-effectiveness across operations.

The Role

• Support new IT Infrastructure initiatives and collaborate across functions for requirement gathering and follow-ups.
• Manage requirements, coordinate between functions, implement policies, and optimize related processes.
• Develop and manage IT purchasing budgets, track expenditures, and ensure overall cost-effectiveness.
• Manage and track IT contracts, coordinating with the Purchase team as the IT point of contact to ensure timely renewals and optimization opportunities.
• Work closely with internal IT leads and stakeholders to understand IT needs before submitting requests in the system.
• Analyse data to identify purchasing trends, find improvement areas, and prepare management reports.
• Track budgets while ensuring adherence to company policies and compliance requirements.
• Knowledge of IT service, infrastructure and participate in the process redesign and documentation
• Understand IT infrastructure/datacentre technologies, such as server hardware and operating systems, storage, networking equipment such as switches, routers, firewalls and wireless access points.
• Coordinate with technology vendors, ensuring services align with organizational needs, and maintain effective relationships.
• Implement and manage continuous improvement initiatives to enhance IT Infrastructure services efficiency and effectiveness.
• Demonstrate strong verbal and written communication skills for effective interaction with internal teams, stakeholders, and vendors.

What You’ll Bring (Requirements)

• Candidate should have 6+ years of experience as IT Operations manager.
• Strong knowledge of IT services, including cloud technologies such as compute and storage, along with experience in process redesign and documentation.

• Familiarity with hardware vendors and their products, including Microsoft, Dell, HP, Cisco, and Apple.
• Excellent people skills to interact with staff, colleagues, cross-functional teams, partners, and customers
• Familiar with contract/agreement review and accurate interpretation.
• Strong interpersonal, collaboration, communication, and relationship skills for delivering a positive customer experience.
• Experience in multicultural environment

We’re a global, 1000-stong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. We’re curious, passionate and empowered, blending our legacy of 110 years of innovation with our shaping our future. Here you’re not just another employee; you’re part of a tradition of excellence and a community working towards creating a digital future.

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.