Job description
· Hardware Lifecycle Management: Provide end-to-end oversight of the laptop ecosystem, including procurement, OS imaging (configuration), and deployment for both new hires and existing staff.
· Support & Maintenance: Serve as the primary point of contact for hardware diagnostics, component upgrades, and peripheral troubleshooting.
Coordinate repairs and lifecycle maintenance to minimize employee downtime.
· Inventory Control: Maintain a rigorous log of all company assets, including serial numbers, warranty status, and software assignments.
· Server Maintenance: Manage on-site or cloud servers, ensuring regular backups, security patches, and 99.
9% uptime. · Connectivity: Monitor and optimize office Wi-Fi, LAN, and Firewall settings to ensure high-speed, secure internet access.
· Data Security: Maintain a secure computing environment by managing antivirus software and enforcing data encryption standards in alignment with data protection policies and client requirements.
· Telephony: Manage the office EPABX system, telephone extensions, and VOIP configurations.
· AV/VC Management: Set up, troubleshoot, and maintain audio-visual equipment for conference rooms and company events like townhall.
· SaaS Management: Oversee the administration and licensing lifecycle for enterprise platforms, including M365, Zoho, SAP B1, Google Workspace, and various CRM tools and internal portals.
· Identity Management: Administer user lifecycles (onboarding/offboarding).
Manage backups and permissions for Exchange, OneDrive, and SharePoint, including the oversight of security credentials and folder-level access.
· A minimum of 6- 8 years of experience in IT Support or Infrastructure Management.
· Expert knowledge of Windows/Mac OS, laptop hardware, and server architecture.
· CCNA (Networking) or Microsoft Certified Solutions Associate (MCSA) is a plus.
· AZ-104 Azure Administrator Associate certification is a plus · A proactive attitude toward fixing technical glitches before they impact business.
This job post has been translated by AI and may contain minor differences or errors.
