Installation Operations Support

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Position Name

Installation Operation Support

Supervisory Organization

Installations

Grip level

11

POSITION SUMMARY and CORE RESPONSIBILITIES

Provides administrative and clerical support to relieve department managers or staff of administrative details. Performs a variety of customer facing and clerical functions in a field office in support of service or installation activities. Duties include:

• Arrange the Installation tools shipment across border,
• Prepare documentations requirements for Import/Export customs clearance
• Tracking installation tools and equipment for validation / calibration due date
• Maintain and remind to all members about the documentation timely submission
• Collaboration with cross functional teams and other duties to achieve the assigned objectives
• coordinate shipment requests to foreign countries and prepare import/export supporting documents for customs clearance.
• Create and maintains the accuracy of customer-related data in SAP / Salesforce.
• Process installation / post-acceptance documents in SAP / Salesforce.
• Create purchase requisitions for indirect purchases in Cumulus or SAP and cooperates with the Procurement team to generate purchase orders.
• Run operational performance reports from business systems as required for management review processes (Electronic Field Service Reports - EFSR's).
• Keep abreast of products, deliveries, and service rates, and receives training to provide sufficient product knowledge to communicate effectively with internal/external customers on most routine matters.
• Establish and maintain accurate records, filing, and follow-up systems in accordance with office needs. Trains new hires on procedures and paperwork.
• May create & enter new customers, install and upgrades into SAP
• Supports the activities of assigned Install personnel per direction of Installation Management.
• Support Project Management on ordering Outside Vendor Items, manage end-end process by coordination different stakeholders
• Supports Regulatory department by checking, validating, completing documentations required for RA Sign-off (Import authorization sign off)

• Operates automated office equipment

• Directs customer inquiries on routine matters to appropriate personnel in the field office

• Train new hires on procedures and paperwork.
• Schedules appointments, meetings, etc., makes travel arrangements.

Performs other related duties as required

OTHER SPECIFIC FUNCTIONS OR DUTIES

SKILLS, KNOWLEDGE, TRAINING AND CERTIFICATIONS

Minimum Required Skills and Knowledge

• Good written and spoken command of English, coordination skills

Other Desired Skills and Knowledge

• Strong interpersonal communication skills are essential

Required Certifications and Training

• Obtains and completes LMS training plan specific to assigned responsibility.

Experience Level with Business Tools

• Familiar with business tools such as:  E-mail, Microsoft Word, Excel, SharePoint and PowerPoint. 
• Experience with SAP or equivalent ERP, Salesforce, Power BI product and productivity software desired.

LEVEL DESCRIPTION

Skill

Applies acquired job skills and company policies and procedures to complete assigned tasks.

Job Complexity

Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

Supervision

Normally follows established procedures on routine work, requires instruction only on new assignments.

Typical Education and Experience

Graduate Degree or equivalent

4-5 years of related experience

ENVIRONMENT AND PHYSICAL REQUIREMENTS

Environment and Physical Demands

As described in the job posting

Ability to Travel

Travel as & when required. See the job posting for more information.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Healthineers’ specific businesses, please visit our company page here.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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