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InsideSales and Customer Service Executive

4 days ago 2026/09/03
Other Business Support Services
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Job description

Key Responsibilities Conduct proactive calls to recruiters to drive platform usage and engagement Handle operational tickets raised by internal teams / clients.
Create and share basic reports (usage, insights) using Excel Conduct quick support calls / Google Meet sessions when required for issue resolving.
Document outcomes and maintain data hygiene in systems Key Requirements 5 Days Work from Office (Monday - Friday), 1 Day WFH - Saturday.
Working hours - (9:30 am to 6:30pm).
Strong communication skills (Hindi + English preferred).
Prior experience in telecalling / customer support / operations roles Comfortable with high-volume calling and target-based work Basic to intermediate Excel skills (pivot tables, data filtering, basic analysis) Ability to multitask between calling and operational work Problem-solving mindset and willingness to learn Good to Have Experience in SaaS / hiring / recruitment platforms Exposure to CRM tools (Freshworks, etc.
) KPIs / Success Metrics Call attempts & connection rate Average talk time (~2 hrs/day on calling days) Ticket resolution within SLA Quality of recruiter interaction & issue resolution
This job post has been translated by AI and may contain minor differences or errors.
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