Inside Sales Coordinator - Level II

Job Summary

The Inside Sales Coordinator – Level II supports the customer-facing sales force throughout the sales cycle, from lead generation to order closure. This role executes and supports selected sales and customer support activities under limited supervision, ensuring smooth coordination between customers, sales teams, and branch operations.

Key Responsibilities

• Respond to incoming customer inquiries via email, web forms, and phone calls; escalate complex matters to senior team members when needed.
• Prepare budgetary quotations for straightforward jobs by gathering technical data, lead times, and customer requirements for the sales team.
• Schedule customer visits, meetings, and events, and assist with coordination and execution.
• Process customer orders, issue order acknowledgements, invoices, and shipping notifications for standard transactions.
• Track and communicate order status, inventory availability, and related updates to the sales team using established processes.
• Support resolution of customer issues, including shipment concerns and after-sales support.
• Compile routine inventory and stock reports and conduct basic, repetitive analysis where procedures are defined.
• Actively support branch personnel in retail product sales through administrative and coordination tasks

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
Responsibilities:

Core Competencies

• Action Oriented – Takes initiative and approaches new opportunities with urgency and enthusiasm.
• Collaborates – Builds strong working partnerships to achieve shared goals.
• Communicates Effectively – Conveys information clearly across different formats and audiences.
• Customer Focus – Develops strong customer relationships and delivers customer-centric solutions.
• Channel Awareness – Understands industry structure, market dynamics, and routes to market.
• Account Planning – Supports tracking and execution of business and account strategies.
• Adapts to Target Audience – Simplifies complex or technical information for diverse audiences.
• Integrates Customer Perspective – Uses customer insights to improve sales effectiveness and revenue growth.
• Sales Forecasting – Assists in collecting and analyzing data to support forecasting of customer demand.
• Sales Pipeline Management – Supports pipeline tracking and contributes to planning sales activities.
• Sense Making – Gathers and synthesizes information to understand customer needs and buying behavior.
• Values Differences – Respects diverse perspectives and fosters an inclusive environment.

Qualifications

Education & Certifications

• High school diploma or equivalent required.
• Diploma or engineering degree preferred (especially for internal candidates).
• May require export control or sanctions compliance licensing, depending on role scope.

Qualifications:

Skills & Experience

General (Internal & External Candidates)

• Some relevant work experience with intermediate knowledge gained through training or on-the-job exposure.
• Basic understanding of sales support processes, order management, and customer service operations.
• Ability to work with standard business systems (ERP/CRM tools preferred).
• Strong organizational skills and attention to detail.
• Ability to handle repetitive, process-driven tasks with accuracy.
• Effective verbal and written communication skills.

Preferred for Internal Candidates

• Experience in aftermarket channel management, particularly in engine parts.
• Exposure to mechanic and retailer development within the aftermarket segment.
• 2–3 years of relevant experience in sales coordination, aftermarket support, or related technical sales environment.

Work Environment & Scope

This role operates in a structured sales support environment, following established procedures while collaborating closely with sales, branch teams, and customers. The position contributes directly to customer satisfaction, order accuracy, and overall sales effectiveness.