Job description
Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Netapp Storage Area Network (SAN) Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, you will engage in a variety of tasks that ensure the smooth operation of production and development systems. Your typical day will involve providing technical support and maintenance for software products and services, both remotely and onsite. You will work within a defined operating model, addressing issues related to hardware and software, and implementing technology solutions across server and network areas. Your role will require you to troubleshoot basic and intermediate level problems, ensuring that all systems function optimally and meet the needs of users and stakeholders.
Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities.
- Monitor system performance and proactively address potential issues.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Netapp Storage Area Network (SAN) Administration.
- Strong understanding of storage management and data protection strategies.
- Experience with troubleshooting network connectivity issues.
- Familiarity with server operating systems and virtualization technologies.
- Ability to implement and manage backup and recovery solutions.
Additional Information:
- The candidate should have minimum 5 years of experience in Netapp Storage Area Network (SAN) Administration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
This job post has been translated by AI and may contain minor differences or errors.
