Information Technology Analyst

Overview About Business Unit: At the core of all that Epsilon does is a team that sets the foundation of our IT infrastructure. The team drives innovation and efficiency through pioneering technology across Epsilon's platforms and business verticals. From being the first point of contact for infrastructure needs to final deployment, the team provides end-to-end solutions for our client-facing platforms. ETS supports all aspects of revenue-generating platforms for Epsilon and sets the architectural direction for our enterprise deployments. By adopting the newest technologies, such as Cloud, Automation, and Artificial Intelligence, the team is at the front of redefining our digital business and capturing new opportunities. This role acts as the operational nerve centre, ensuring rapid detection, notification, coordination, and restoration of services across Windows, Linux, Kubernetes, and cloud-native platforms, with strong emphasis on monitoring through Grafana and the ELK stack. Why we are looking for you: You have to actively monitor enterprise dashboards using Grafana (metrics), ELK / Elastic Stack (logs and events), OpsRamp, SolarWinds, PagerDuty, and ServiceNow queues. You have to support dashboard reviews, basic enhancements, and operational usage of centralized observability platforms. You have to partner with monitoring, tooling, and SRE teams to improve alert quality, reduce alert noise and enhance incident detection and response effectiveness. You have to detect anomalies, correlate multi-system alerts, and identify patterns indicating systemic or cascading failures. You have a strong interest in IT infrastructure monitoring and operations across Windows, Linux, and Kubernetes platforms. You communicate clearly during incidents and can coordinate with multiple resolver teams. You are comfortable working in a 24x7, shift‑based operational environment. What you will enjoy in this role: Working at the centre of enterprise operations as part of a Global Command & Control Centre. Exposure to modern observability platforms such as Grafana and ELK. Hands-on experience with major incident management and real-time incident command. Opportunities to build strong foundational skills in Linux, Windows, and Kubernetes operations. A fast-paced environment that builds decision-making, communication, and operational rigour. Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice. Responsibilities Monitor enterprise dashboards using Grafana & ELK for logs, metrics, and alerts. Validate alerts, reduce noise, and classify incidents by severity (P1–P3). Provide L1 operational monitoring and triage for Kubernetes clusters. Perform Linux and Windows administration tasks, including patching, health checks, and troubleshooting. Open, update, and manage incidents in ServiceNow with accurate diagnostics. Act as first responder for major incidents and support incident bridges and escalations. Maintain shift logs, handover notes, SOPs, and operational documentation. Qualifications Bachelor’s degree in engineering, Computer Science, IT, or equivalent discipline. 3-5 years of experience in IT operations, NOC, OCC, or infrastructure support roles Hands-on exposure to: Linux / Unix administration. Windows Server administration and patching. Monitoring tools such as Grafana and ELK. Understanding of ITIL-aligned incident management processes. Willingness to work in 24x7 shift-based operations. Additional Information Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Our pillars aren't just words. They're how we show up every day. People centricity: We focus on employee well-being in an environment where colleagues truly care about each other. Collaboration: We work together, support one another, and collectively achieve goals. Growth: There are endless opportunities for growth through learning, development and career advancement. Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches. Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively. Our values guide us to create value for our clients, our people and consumers. Act with integrity Work together to win together Innovate with purpose Respect all voices Empower with accountability These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose. Epsilon is an Equal Opportunity Employer. Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.