Information System Manager

Position Summary

The Information Systems Manager is responsible for ensuring the smooth and efficient operation, maintenance, and security of all hotel Information Systems. The role supports overall business performance by optimizing system functionality, enhancing productivity, and ensuring compliance with Hyatt standards and audit requirements.

Responsibilities

• Manage the Information Systems function, ensuring efficient operations in line with Hyatt standards and policies.
• Oversee system maintenance, upgrades, licenses, and software within the Property Management System.
• Provide technical support to hotel operations and assist users with hardware, software, and system-related issues.
• Ensure data security, backup procedures, and recovery processes are in place and effectively implemented.
• Coordinate timely resolution of system issues and manage vendor support where required.
• Establish and enforce IT security measures to prevent unauthorized access to systems.
• Support audits by ensuring IT compliance (including IT MOR audit) and maintaining proper documentation.
• Assist in budgeting, cost control, and financial planning related to Information Systems.
• Improve operational efficiency through adoption of new technology and system enhancements.
• Partner with departments to maintain accurate databases and support business reporting needs.
• Lead, train, and develop the Information Systems team, ensuring performance and grooming standards are met.
• Ensure adherence to company policies, safety guidelines, and statutory requirements.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Relevant experience in managing hotel or hospitality Information Systems.
• Strong knowledge of Property Management Systems, IT infrastructure, and system applications.
• Understanding of IT security, data backup, and audit compliance processes.
• Ability to troubleshoot technical issues and provide user support effectively.
• Strong leadership, team management, and communication skills.
• Knowledge of budgeting, cost control, and operational efficiency practices.
• Familiarity with statutory compliance and safety procedures.