INFC Central Trainer - 3P, INFC Learning and Development

We are looking for a Trainer who is committed to supporting our rapidly growing Learning & Development initiatives across the 3P network within our Fulfillment Center operations. The ideal candidate brings hands-on experience in delivering regional training, monitoring associate development and learning readiness across multiple sites.
They should be well-versed in learning needs identification, content improvement, and designing solutions that drive skill building and quality performance. The role requires someone who can manage training-related escalations, coordinate effectively with site operations teams, and independently manage internal and external stakeholder relationships — taking full ownership of projects to drive meaningful problem resolution.
Key job responsibilities
-Deliver regional training for 3P training teams across assigned Fulfillment Center sites; ensure timely refresher training for associates needing improvement in quality performance
-Monitor associate maturity with a focus on quality performance metrics, and track readiness for hiring
-Lead the analysis, design, and evaluation of learning programs; develop customised learning solutions that optimise performance and promote policy compliance
-Ensure L&D curriculum is accurately tracked and maintained in the Learning Management System; assist in developing standardised learning management processes, procedures, and templates
-Measure program effectiveness and scalability using continuous feedback loops to identify gaps, recommend improvements, and create scalable solutions that improve learner retention
-Provide actionable feedback for training module improvements based on field observations and training effectiveness data
-Handle training-related escalations, coordinating with site operations teams for swift resolution; independently manage internal and external stakeholder relationships to ensure alignment on training priorities
- Experience with written and verbal communication and presentation
- Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Experience in a training role, including technical training, or a mix of training, performance management and coaching/mentoring, or experience in process training
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