Implementation Manager - US

About MoEngage

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.  

MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

About the role:

As an Implementation Manager, you'll oversee the full client onboarding journey, from initial technical integration to final go-live. Your role involves guiding clients through the setup, defining their business cases, and coordinating internal teams to ensure a fast and smooth path to revenue.

Roles & Responsibilities:

• Own and Manage the client integration and onboarding process
• Guide client tech team through the integration process
• Plan and consult client marketing team on use cases and solutioning
• Coordinate between internal cross-functional teams
• Ensure continuity between Sales and Customer Success
• Reduce “Time to Revenue Recognition” and provide customers with a fast and effective on-boarding experience

Requirements

• 3+ years of experience in Implementation 
• Project Management skills with an organized approach
• Documentation of Integration Processes and Best Practices
• Good technical knowledge to help clients make appropriate customizations
• Experience and understanding of Rest APIs
• Experience in working on integrations with Android/iOS/other app platforms
• Exposure to Mobile App Technologies is a plus
• Experience in Front End Web Development is a plus
• Experience in CRM, marketing automation platforms is a plus
• Experience in JIRA, Zendesk or similar ticketing tools is a plus
• Exposure to Analytics tools like GA, GTM etc. nice to have
• Awareness on Information Security concepts and Best Practices

At MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value – for our clients, our employees, and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth.
Employment at MoEngage is based solely on professional competence, skills, and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including pregnancy), religion and beliefs, or any other status protected by law.
It is our policy to comply with all applicable national, state, and local laws related to non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningful challenges.

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us.

Life@MoEngage

Tech@MoEngage

Scale @MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.