Job description
Skill required: Employee Services - Employee and Labor Relations
Designation: HR Service Delivery Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
Language - Ability:Spanish - Expert
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Data entry in Human Resource systems (Success factors) and tracking tools.
Update HRIS systems, which include, but not limited to internal and client-based applications with HR transactions
Receives requests from employees via the client’s ticketing tool.
Reviews all input to ensure data is compliant with company practices.
Communicates with employees to request corrective or additional data and confirm receipt of requests for processing.
Analyzes output report to ensure data has been processed accurately, address errors with employees and initiates corrective action.
Deliver qualitative output and meet expected standards
Adhere to SLAs, KPIs, CPIs set by Client
Deliver all services in Spanish language
Ability to take calls (Contact Center), with good language and V&A skills Employee Services - More into query/case management
Spanish resources only
What are we looking for? •Adaptable and flexible
•Problem-solving skills
•Detail orientation
•Results orientation
•Strong analytical skills NA
Roles and Responsibilities: Performs data entry in Human Resources systems, tracking tools and client specific tools
Proofs data entry generated within immediate team to ensure quality of deliverables
Demonstrates knowledge of Human Resources processes and related systems to effectively perform responsibilities
Researches and resolves data entry, discrepancies
Reads and understands all communications regarding client and Accenture HR Services processes to remain current with all job responsibilities
Participates in cross-functional training to fulfill team backup responsibilities as assigned
Refers customers to self-service options as applicable (systems, reports, etc.)
Participates in process improvement planning
Identifies and escalates complex issues to supervisor
Provides operational statistics as requested
Completes special projects as assigned
Supports and sustains positive work environment that fosters team performance through own work and behavior
Is receptive to performance feedback and works on improving
This job post has been translated by AI and may contain minor differences or errors.
