HR Operations Officer

ABOUT IQ-EQ

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. 

We employ a global workforce of 6,500+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities.

HR Operations Associate

Responsible for managing end‑to‑end payroll operations across HRIS and payroll systems, ensuring accurate data integrity, statutory compliance, and timely employee support, while driving process improvements, audits, and reporting for teams of up to 3,000 employees across global regions

Responsibilities

• You’ll prepare and issue employment contracts, compensation letters, and payroll documentation, ensuring compliance with offer terms, statutory requirements, and internal policies.
• You’ll act as the first point of contact for payroll and HR queries, resolving issues on pay discrepancies, tax calculations, deductions, benefits, and statutory compliance.
• You’ll manage accurate and timely payroll master data across HRIS and payroll systems, monitoring changes such as salary revisions, promotions, incentives, and deductions.
• You’ll oversee joiner, mover, and leaver payroll activities—including final settlements, gratuity/leave encashments, statutory filings—and maintain SOPs aligned with labor laws, tax regulations, and audit standards.
• You’ll support audits, compliance reviews, and payroll projects (system migrations, automation, vendor coordination), while delivering precise payroll reporting, reconciliations, and statutory submissions for teams of up to 3,000 employees or complex global regions.

What we offer 

• Comprehensive remuneration: Competitive financial packages based upon market rates for your role, proportionate to your qualifications, level of experiences and skills profile 
• Pension Scheme: Generous employer contribution with the ability to increase employee contributions 
• Wellbeing: Additional social benefits such as medical insurance & life assurance, discounted gym memberships and the opportunity to engage with our local community via sports activities, charity programmes & environmental initiatives 
• Flexible working: We recognise the value of working flexibly and enable our employees to enjoy an excellent work-life blend 
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day.

Requirements

• You have 2 years of proven experience managing payroll operations for mid‑size teams (up to 3,000 employees) or complex global regions.
• You are proficient in HRIS and payroll systems, with strong skills in data integrity, reconciliations, and variance analysis.
• You demonstrate deep knowledge of statutory compliance, labor laws, tax regulations, and audit standards.
• You excel in handling end‑to‑end payroll activities, including contracts, compensation letters, joiner/mover/leaver processes, and final settlements.
• You bring strong stakeholder management skills, acting as the first point of contact for payroll queries while driving process improvements, automation, and vendor coordination.

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our client’s sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.